Product Support

2 weeks ago

Royapettah Chennai Tamil Nadu, India Infiniti Software Solutions Full time

Key Responsibilities:

- Assist in onboarding and provide ongoing support to effectively solve user issues.
- Serve as a liaison between customers and the software development team to resolve issues promptly.
- Document cases and customer interactions using the issue tracking system.
- Contact service companies to initiate repair calls as needed.
- Provide support, including procedural documentation and relevant reports.
- Develop and maintain product expertise to effectively resolve user issues.
- Collaborate closely with other support and product team members to address user concerns.
- Participate in motion time studies and actively pursue methods of work simplification for efficiency.
- Maintain a clean and orderly work area.
- Communicate with staff or clients to help set up systems or resolve issues.
- Handle incoming requests from administrative customers and end-users professionally and promptly.
- Accurately prepare payrolls and timesheet information using prescribed departmental systems.

Additional Responsibilities:

- Respond to customers with appropriate solutions.
- Mail issue reports daily/weekly to corresponding product managers.

**Requirements**:

- Any Bachelor's or Master degree can apply.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a team environment.
- Proficiency in relevant software or systems is a plus.

Pay: From ₹16,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Rotational shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Royapettah, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you ok to relocate to Chennai?
- Are you ok with rotational Shift?
- Are you read our roles and responsibilities?

**Language**:

- English (required)

Work Location: In person

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