Guest Relations Executive

5 days ago


Nalasopara Mumbai Maharashtra, India Insight Advisors PvtLtd Full time

Hiring **“Guest Relations Executive”** at The Capital Mall In ( Nalasopara East )

Designation: Guest Relations Executive

Company Name: The Capital Mall

Location: Nalasopara East, 401209

Experience: Fresher with a hospitality background or 1-2 years of experience in hotel, mall, or hospitality industry

**Salary**: 25% to 30% Hike on current CTC + PF + Insurance ( Company Payroll )

Shift: General Shift

**Responsibilities**
- Welcome and greet customers in mall
- Allocate time & resources efficiently to deliver results under changing environment
- Responsive to change by altering behavior and eagerness to learn new skills
- Conversant with the information regarding the mall, brands and any other activities happening within the mall
- Professional approach towards dealing with the customers
- Prompt in dealing with the complaints and concerns
- Ensure regular cleaning of the restrooms and floors
- Ensure mall parking is well maintained and parking team trained to handle customer vehicles
- Provide support to other functions as and when required
- Abide by the rules, regulations and policies laid down by the management
- Collect & analyze customer feedback along with his likes and dislikes
- Adherence to Operations Audit Calendar & devise action plan for improvement
- Agency Staff briefing before shift for effective floor management
- Interdepartmental shift meeting of mall team for effective execution of work
- Training outsource staff on Grooming, Mall FAQ and communication skill

**Additional Skills**:

- Fluent in English
- Customer-oriented and professional attitude
- Independent, self-motivated & responsible
- Familiar with basic MS Office, Word, Excel etc.
- Sound decisions making ability

**Job Types**: Full-time, Permanent

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Are you comfortable with Nalasopara East location?
- Are you from Hospitality background?
- Do you have experience in Hotel, Mall, Or Hospitality Industry?
- Are you fluent in English ?

Work Location: In person

Application Deadline: 20/05/2025



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