Customer Care Executive
7 days ago
We are seeking a friendly and professional **Customer Support Executive** with excellent English communication skills to join our team. In this role, you will be responsible for handling both inbound and outbound calls, providing top-notch service to our customers.
**Key Responsibilities**:
- **Inbound Calls**: Answer customer inquiries, resolve issues, and provide accurate product or service information.
- **Outbound Calls**: Follow up with customers, share promotions, collect feedback, or assist with service-related matters.
- **Problem Solving**: Address and resolve customer concerns in a timely and effective manner.
- **Customer Relations**: Build strong relationships with customers, ensuring satisfaction and loyalty.
- **Documentation**: Accurately record customer interactions and feedback in our CRM system.
- **Collaboration**: Work closely with other teams to ensure seamless service delivery.
**Requirements**:
- Strong command of English (verbal and written)
- Prior customer support or call center experience (preferred)
- Excellent communication and problem-solving skills
- Ability to handle multiple tasks simultaneously
- Basic computer proficiency
**Benefits**:
- Competitive salary
- Training and development opportunities
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Weekend availability
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8427595375
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