Customer Care Executive

2 days ago

Mohali Punjab, India Kodegurus Full time

Job Title: Customer Care Executive

Department: Customer Care Executive (US Process)
Location: Mohali Only
Employment Type: Full-Time
Experience: 0-3 years (Freshers can apply)

Job Summary

We are looking for a Customer Care Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues, providing information about products or services, and ensuring customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities
- Resolve customer queries and complaints efficiently and effectively.
- Provide accurate information regarding products, services, and company policies.
- Maintain records of customer interactions and transactions in the CRM system.
- Escalate unresolved issues to the relevant departments for further assistance.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Meet daily, weekly, and monthly targets for call handling, issue resolution, and customer satisfaction.
- Maintain a professional and positive attitude while interacting with customers.

Skills & Qualifications
- **Education**: Minimum 12th pass / Graduate preferred.
- **Experience**: 0-3 years in customer service, telecalling, or similar roles.
- **Skills Required**:

- Excellent verbal and written communication skills (English, Hindi, or regional language as required).
- Strong listening and problem-solving abilities.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to handle pressure and manage multiple queries simultaneously.
- Customer-oriented attitude and empathy.

Key Competencies
- Good interpersonal skills
- Patience and active listening
- Ability to work in a team
- Time management and multitasking
- Positive attitude and adaptability

Work Schedule & Benefits
- **Working Days**: 5
- **Timings**: Night Shift
- **Salary**: Competitive, based on experience
- **Benefits**: Incentives, bonuses, paid leaves, and career growth opportunities

**Job Types**: Full-time, Permanent, Fresher, Volunteer

Pay: ₹10,955.84 - ₹15,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9501774283

  • Customer Care Executive

    3 days ago

    Mohali, Punjab, India Customer Solutions Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...

  • Customer Care Executive

    3 days ago

    Mohali, Punjab, India Scalin Service Pvt Ltd Full time

    Job Title: Customer Care Executive Location: Mohali, Punjab **Salary**: ₹12,000 - ₹18,000 per month Schedule: 6 Days Working, 1 Rotational Week Off **Job Description**: We are hiring enthusiastic and customer-focused individuals for the role of Customer Care Executive in Mohali. If you have strong communication skills in English and Hindi, we would...

  • Customer Care Executive

    3 days ago

    Mohali, Punjab, India Pro talk Solutions Pvt.Ltd. Full time

    Job Title: Customer Care Executive **Location**: Mohali **Work Type**: Office-based (Day Shift) **Qualification**: Minimum 10th Pass **Language Requirement**: Hindi (Fluent) **Job Description**: We are seeking a motivated and dynamic **Customer Care Executive** to join our team in Mohali. As a key point of contact for our customers, you will play a vital...

  • Customer Care Executive

    3 days ago

    Mohali, Punjab, India unitinfotech Full time

    We are Hiring Customer Care Executives for Day shift and Domestic Inbound Proccess. Skills: Languages Hindi, Punjabi Basic Computer Knowledge Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) Work Location: In person **Speak with the employer** +91 9996988538

  • Customer Care Executive

    2 days ago

    Mohali, Punjab, India UTS Global.Site Full time

    Required a Customer care executive for a manufacturing company located in Mohali. Qualification - Any Graduate Experience - 1 year to 2 years Location - Mohali Punjab **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: - Yearly bonus Work Location:...

  • Customer Care Executive

    17 hours ago

    Mohali, Punjab, India the three across Full time

    Customer Care Executive (International BPO) Location: Mohali, Punjab Excellent Communication Skills Graduate 1 year experience in International BPO is must Rotational Shifts (24*7) Rotational Week Offs Compensation: 24K CTC to 37K CTC Immediate Joiners Schedule: - Rotational shift Supplemental Pay: - Performance bonus **Education**: -...

  • Customer Care Executive

    3 days ago

    Mohali, Punjab, India Triedge Solutions Full time

    Position : Customer Care Executive Location : Mohali Roles & Responsibilities: Excellent communication skills. Education UG: Graduation/Diploma/Min HSC Perks: One time meal free **Job Types**: Full-time, Fresher Pay: ₹13,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Monday to...

  • Customer Care Executive

    17 hours ago

    Mohali, Punjab, India The Three Across Full time

    **Job Title: Customer Care Executive** **About the client**: Our client is a global leader in providing outsourced business services, specializing in customer experience and back-office support. **Role Requirement**: We have an amazing opportunity with an International BPO in Mohali: - Fresher's required (Any Graduate) - International Voice process -...

  • Customer Care Executive

    2 days ago

    Mohali, Punjab, India Jubilee Billing Services Full time

    **Job Title**: Customer Care Executive **Company**: Jubilee Billing Services LLC **Location**: 8b Mohali **Job Type**: Full-Time **Working Days**: 6 Days a Week **Meal**: One Meal Included **Key Responsibilities**: - Handle outbound customer calls - Resolve customer queries with professionalism and empathy - Maintain records of customer interactions -...

  • Fresher-customer Care Executive

    3 days ago

    Mohali, Punjab, India BLD OUTSOURCING SERVICES Full time

    A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. We have urgent requirement of Customer Care Representative (Non - voice...