Patient Care Counselor

18 hours ago

Mumbai Maharashtra, India Qi Spine Clinic Full time

Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
- Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
- Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
- Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
- Ensuring that all sales interactions are done in a patient-centric approach
- Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
- Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
- Prioritize patient satisfaction throughout the patient journey to build long-term relationships
- Collaborate with calendar management team to optimize scheduling and streamline patient interactions
- Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
- Responsible for day-to-day operations & overall financial performance of the clinic
- Maintain counselor reports daily
- Coordinating with finance department (Invoices, Getting Discount Approval, Billing)
- Qualifications & Skills:

- HSC/Graduate
- Must know Microsoft Excel
- Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
- Proven sales experience and the ability to meet or exceed sales targets
- Excellent interpersonal and communication skills, with a genuine passion for patient care
- Software Efficiency

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- when did you graduate?

**Education**:

- Bachelor's (preferred)

Work Location: In person

  • Patient Counselor

    18 hours ago

    Pune H.O, Pune, Maharashtra, India Triedge Solutions Full time

    **Position**: Patient Counselor (Diabetic Care) **Location**: Pune - **Job Role**: - Graduates to apply. * **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance

  • Patient Counselor

    2 days ago

    Aundh, Pune, Maharashtra, India Mettle Innovations Full time ₹ 2,40,000 per year

    About the RoleWe are seeking a compassionate Patient Counselor to guide and support individuals managing diabetes. You will educate patients, provide emotional encouragement, and coordinate with doctors and dietitians to ensure holistic care.Key ResponsibilitiesEducate patients on diabetes management, nutrition, and lifestyle changesOffer empathetic...

  • Patient Counselor

    1 week ago

    Pune H.O, Pune, Maharashtra, India TriEdge Solutions Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Position : Patient Counselor (Diabetic Care)Location: PuneJob RoleGraduates to apply.*Job Types: Full-time, FresherPay: ₹10, ₹18,000.00 per monthBenefits:Health insurance

  • Patient Counselor

    2 days ago

    Mumbai, Maharashtra, India Qi Spine Full time

    Greetings Everyone, We are currently hiring in our organization for the role mentioned below. **Job Title**:Patient Counselor **Job Locations**:Worli/ Thane/ Andheri/ Borivali/ Powai/ Sanpada/ Ghatkopar/ Pune/ Bangalore **Shifts & Working days**:6 Days working followed by 1 rotational off (8.30 hours shift between 7:30 am to 9pm) **About us**: **QI...

  • patient care counsellor

    2 weeks ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 4,20,000 per year

    Patient Counselor – Job DescriptionResponsibilities:Ensure every patient feels comfortable and cared for during all visits.Assist new patients with consultation forms and clarify queries.Understand patient concerns, capture relevant history, and brief the doctor effectively.Explain treatment plans, pricing, recovery expectations, and other details in...

  • Patient Counselor

    2 days ago

    Mumbai, India Qi Spine Clinic Full time

    **Job Title**:Patient Counsellor - Front Office Cum Sales role **Job Location**:Mumbai **Below are the company and role details**: **About us**: QI Spine is a disruptive Health Tech player that is solving the world’s Spine Care problem through Data Intelligence. In an era where popping medicines and being recommended surgery has become a common...

  • Patient Counselor

    17 hours ago

    Mumbai, India Qi Spine Clinic Full time

    **Job Title**:Patient Counsellor - Front Office Cum Sales role **Job Location**:Borivali/ Powai/ Worli **Below are the company and role details**: **About us**: QI Spine is a disruptive Health Tech player that is solving the world’s Spine Care problem through Data Intelligence. In an era where popping medicines and being recommended surgery has become a...

  • Patient Counselor

    1 week ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 1,80,000 - ₹ 2,10,000 per year

    Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.Understanding from patients their chief concerns, their history and...

  • Patient Counselor

    1 week ago

    Navi Mumbai, India Healing Hands Clinic Full time

    Any Doctorate Degree - Counsels patients on the reports given by the doctor. - Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion. - Maintain checklist as per the instruction given by the management. - Explain the tariff of the concern procedures / investigations to patients in detail. - Maintain Counselor...

  • Patient Counselor

    1 week ago

    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring relationship manager cum Patient counselor. - Conversion Strategy & Execution: Design, implement, and optimize processes and metrics to drive high patient conversion rates for Nivaan's treatment plans. - Revenue Ownership: Take complete ownership of in-clinic conversions and deliver 5x revenue growth quarteron-quarter through targeted planning...