Customer Service Coordinator

4 days ago

Mohali Punjab, India Eon Infotech Ltd Full time

**Qualification**:

- Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent.
- Customer Handling and Relationship Management
- TeaM/Field Staff Management
- Strong Verbal & Written Communication Skills
- Active Problem-Solving Ability
- Ability to Work Effectively Under Pressure
- Proficiency in **MS Word, Excel, and Google Maps**

**Desired Skills**:

- Knowledge of **Telecom / Vehicle Electronics Systems**:

- Experience in **Client Communication and Complaint Handling**

**Roles and Responsibilities**:

- Manage the **Customer Service Field Team / Support Technicians** for timely service delivery.
- Attend **customer calls and complaints** in a professional and efficient manner.
- Coordinate with **clients, production, sales & marketing, billing, store & dispatch teams,** and **management** for smooth operations.
- Plan and schedule **new installations** and **maintenance** for faulty devices.
- Ensure effective implementation of **installation and maintenance plans**.
- Lead and motivate **onsite and offsite customer support teams** to achieve service objectives.
- Conduct **customer training sessions** on VTS front-end operations and report generation.
- Perform **GPS data analysis** and share insights with relevant stakeholders.
- Prepare and arrange **billing data** for submission to the billing department.
- Maintain and regularly update all relevant **information systems and service records**.

**Experience Required**:

- Minimum 2 years and up to 7 years of experience in **leading/handling a team of customers/** in the following industries:

- **Electronics**: UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance
- **Consumer Durables**: AC / Water Purifier / Refrigeration

**Key Attributes**:

- Excellent coordination and multitasking ability
- Strong sense of responsibility and ownership
- Analytical and data-driven approach
- Customer-focused with service excellence mindset

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have Experience in Electronics Industry ?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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