Customer Service Coordinator

2 weeks ago

Mohali Punjab, India Eon Infotech Ltd Full time

**Qualification**:

- Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent.
- Customer Handling and Relationship Management
- TeaM/Field Staff Management
- Strong Verbal & Written Communication Skills
- Active Problem-Solving Ability
- Ability to Work Effectively Under Pressure
- Proficiency in **MS Word, Excel, and Google Maps**

**Desired Skills**:

- Knowledge of **Telecom / Vehicle Electronics Systems**:

- Experience in **Client Communication and Complaint Handling**

**Roles and Responsibilities**:

- Manage the **Customer Service Field Team / Support Technicians** for timely service delivery.
- Attend **customer calls and complaints** in a professional and efficient manner.
- Coordinate with **clients, production, sales & marketing, billing, store & dispatch teams,** and **management** for smooth operations.
- Plan and schedule **new installations** and **maintenance** for faulty devices.
- Ensure effective implementation of **installation and maintenance plans**.
- Lead and motivate **onsite and offsite customer support teams** to achieve service objectives.
- Conduct **customer training sessions** on VTS front-end operations and report generation.
- Perform **GPS data analysis** and share insights with relevant stakeholders.
- Prepare and arrange **billing data** for submission to the billing department.
- Maintain and regularly update all relevant **information systems and service records**.

**Experience Required**:

- Minimum 2 years and up to 7 years of experience in **leading/handling a team of customers/** in the following industries:

- **Electronics**: UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance
- **Consumer Durables**: AC / Water Purifier / Refrigeration

**Key Attributes**:

- Excellent coordination and multitasking ability
- Strong sense of responsibility and ownership
- Analytical and data-driven approach
- Customer-focused with service excellence mindset

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have Experience in Electronics Industry ?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Coordinator

    1 week ago

    Mohali, Punjab, India KK TECH ECO PRODUCTS PVT LTD Full time

    Responsibilities - Advocate for adequate, timely and cost-effective services - Respond to any issues that occur during the delivery of services - Assist clients with living independently in their own homes - Schedule appointments for clients, answer phones and track clients’ service records - Monitor the services being provided and stay up to date on any...

  • Customer Service Agent

    2 weeks ago

    Mohali, Punjab, India Integgral Corporate Service Full time

    Location: Mohali, India Shift: UK Shift (Mon - Sat) Key Responsibilities: - Confidently communicate with customers and proactively follow up on their inquiries to ensure a seamless customer service experience. - Provide customers with accurate and timely information to resolve their issues or inquiries effectively. - Accurately receive and process incoming...

  • Customer Service Coordinator

    2 days ago

    Mohali, India Environ Tech Lab Full time

    Looking for Customer Service Coordinator at our Environ Tech Laboratories office. - Graduation with Science would be preferred. - Knowledge in Computers and Typing. - 1+ Years Experience **Salary**: From ₹10,000.00 per month Schedule: - Day shift **Speak with the employer** +91 9464000081

  • Customer Service Representative

    2 weeks ago

    Gill, Ludhiana, Punjab, India Grow up service Full time

    Salary 20-25 Location Gill chowk, Ludhiana Timing 9 to 5:30 *non chargeable profile* Must have experience in Follow up, excel, Sales coordination, Payment follow up ,coordination and have good communication skills in English Experience 1-3 years *Grow up service* Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift Supplemental Pay: -...

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Scheduling & Customer Service Coordinator

    2 weeks ago

    Mohali, Punjab, India Virtual Admins Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are seeking a highly organized and detail-oriented Scheduling & Customer Service Coordinator to join our team. This role is essential in ensuring seamless communication between our clients and maintenance team, while also managing key administrative functions that keep our operations running smoothly.Schedule & Work EnvironmentShifts : US shifts (Night...

  • Customer Service Executive

    2 weeks ago

    Mohali, Punjab, India Beautex Industries Full time

    Handle customer complaints, concerns, and feedback promptly and professionally. - Maintain accurate records of customer interactions and transactions. - Coordinate with internal teams to ensure timely resolution of customer issues. - Provide product information and assist customers with selecting suitable solutions. - Support in organizing customer-centric...

  • Customer Care Coordinator

    12 hours ago

    Mohali, Punjab, India tru Health Now Full time

    Job description Title: Patient Engagement CoordinatorExperience: 0-1 years Location: Onsite (Mohali) phase 8-A Freshers with good English and communication skills can apply! Training will be provided. What skills do you need? Fluency in English & excellent communication skills. Ability to work effectively both independently and as part of a team. Hard &...

  • Customer Service Representative

    2 days ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Service Associate

    12 hours ago

    Mohali, Punjab, India Whispering Homes Pvt Ltd Full time

    **Job Title**: Customer Service Associate **Location**: Mohali, Punjab **Job Type**: Full-Time | Permanent **Company Profile**: Whispering Homes Pvt. Ltd. is a premium home décor brand known for its elegant, timeless, and thoughtfully curated decorative pieces. With a rapidly growing online presence and a loyal customer base across India, we aim to bring...