CRM/ Telecaller

3 days ago

Kolkata West Bengal, India dokitti Full time

**Job description**

**Job Summary**:
**Key Responsibilities**:
**1. Customer Calling & Communication**:

- Make calls to existing and potential clients for follow-ups and product pitching
- Share offers, order updates, and other details via calls, WhatsApp, and SMS
- Build and maintain long-term customer relationships

**2. Sales Coordination**:

- Track daily activity and performance of the field sales team
- Maintain records of follow-ups, orders, and field activities in Excel

**3. In-person Client Attend**:

- Attend to walk-in customers at the showroom
- Present product details, offers, and guide customers through the selection process

**4. Product Knowledge**:

- Stay updated with all product details, pricing, and ongoing offers
- Use this knowledge to pitch effectively to potential customers

**5. Lead Management & Reporting**:

- Generate leads through online/offline sources
- Record and track all leads, follow-ups, and closures using Excel

**5. Must-Have Skills & Qualifications**:

- Fluency in **English, Hindi, and Bengali** (both spoken and written)
- Strong knowledge of **Excel** (filters, formulas, data entry, tracking sheets)
- Comfortable with **calling, tracking, and reporting** client interactions daily
- Good with **computer operations** - browsing, surfing, Google search, basic typing
- Familiar with using **social media platforms** like WhatsApp, Instagram, and Facebook for business purposes
- Friendly, confident, and professional approach with customers
- Experience in the **pet industry** or retail sales is a bonus(OPTIONAL)
- Married woman preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

- Do you have experience of tele calling? How many years?

**Language**:

- English (required)

Work Location: In person

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**Application Settings**

**Application method**

**Require CV**
- Yes

**Application updates**

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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