Bpo telecaller

2 days ago

Bhawanipore Kolkata West Bengal, India KESHAN INFOTECH PVT. LTD. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

About Us

Travel and Tour World (TTW) is a leading B2B travel magazine and online news portal with a global readership of over 15 million professionals across 195 countries. We partner with more than 1200 prestigious travel trade shows worldwide and provide extensive coverage in the fields of tourism, hospitality, aviation, MICE, and cruise industries.

Role Overview

The BPO Telecaller will be responsible for outbound calling to tourism boards, hospitality businesses, airlines, cruise lines, travel companies, and corporate clients. The role requires strong communication skills, resilience, and the ability to maintain high productivity (at least 500 communications daily – calls/emails/WhatsApp follow-ups).

Key Responsibilities

  • Make outbound calls (minimum 500 communications daily) to prospective clients, partners, and decision-makers in the travel & tourism industry.
  • Introduce Travel and Tour World, explain our media services, advertising opportunities, and event coverage benefits.
  • Maintain structured follow-ups through emails, WhatsApp, and CRM tools.
  • Gather accurate client information and update databases/CRM.
  • Schedule virtual/in-person meetings for the Business Development/Media Liaison teams.
  • Achieve daily/weekly/monthly calling and lead-generation targets.
  • Handle basic queries, objections, and route qualified leads to senior managers.
  • Support during major international trade events (ITB, WTM, ATM, etc.) through pre-event and post-event telecalling campaigns.
  • Ensure excellent communication standards in line with global B2B etiquette.

Requirements & Skills

  • Education: Minimum Graduate (any stream).
  • Experience: 0–3 years in BPO, telecalling, lead generation, or sales support (travel/media B2B experience preferred).
  • Languages: Strong command of English (spoken & written); knowledge of additional international languages will be an advantage.
  • Skills:
  • Excellent communication & persuasion skills.
  • Confidence in talking to senior executives and international clients.
  • Ability to handle high-volume daily calling (500+ communications).
  • Good email drafting & CRM handling.
  • Basic computer literacy (MS Office, Google Workspace, CRM tools).
  • Resilience, discipline, and target-oriented mindset.

Performance Expectations (KPI)

  • Minimum 500 communications daily (calls/emails/WhatsApp combined).
  • Lead generation and qualified meeting conversions.
  • Database accuracy and reporting.
  • Contribution to quarterly revenue and client acquisition targets.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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