Product User Researcher

Published 2025-10-13

**About Quest Alliance**:
Quest Alliance is a not-for-profit organization working across India, dedicated to equipping young people with the skills they need to thrive in a rapidly evolving world of work. Since 2008, we’ve been reimagining how young learners, especially those from underserved communities experience education, career readiness, and lifelong learning. We have been enabling equitable school-to-work transitions by building future-ready learning ecosystems that prioritize access, inclusion, and innovation.

Through strong collaboration with government systems, educators, communities, and civil society, we co-create tech-enabled learning experiences that empower young learners—especially those from disadvantaged and underrepresented backgrounds to build dignified, thriving and future-ready careers.

We envision a world where education goes beyond access, becoming a powerful tool for self-empowerment, social mobility, and lasting impact.

**Role Overview**:
At Quest Alliance, we are reimagining the future of learning—through digital platforms, blended learning solutions, and innovations rooted in the everyday realities of learners and educators. We are seeking a Product User Researcher to own and lead our user research practice end-to-end.

This role is designed for someone who thrives at the intersection of research, strategy, and product thinking—a professional who can uncover deep user insights, translate them into actionable strategies, and ensure those insights directly shape Quest’s digital learning products, including the MyQuest platform (Learner & Educator), AskAbhi, and blended learning solutions.

As a Product User Researcher, you will champion the voice of learners and educators, driving research-led decision-making to influence product design, roadmaps, and long-term strategy.

**Key Responsibilities**
- Lead the end-to-end product user research strategy across Quest’s learning platforms.
- Design and implement structured research plans including objectives, participant recruitment, methods, and timelines.
- Establish and evolve research frameworks, methodologies, and processes aligned with product goals.
- Map user journeys (learners, educators, program teams) to identify experience gaps and opportunities.
- Conduct usability studies, interviews, and surveys to generate actionable insights.
- Translate findings into product strategies that directly inform roadmaps, design priorities, and feature enhancements.
- Ensure research outcomes move beyond reports and drive tangible product improvements.
- Partner with product managers, designers, engineers, and program teams to embed user-centered decision-making across the product lifecycle.
- Facilitate co-creation workshops and cross-functional sessions to integrate user insights into product solutions.
- Represent product user research in leadership discussions, contributing to platform strategy and vision.
- Foster a culture of user-centricity by inspiring and mentoring cross-functional teams in research practices.
- Develop and maintain research deliverables such as personas, journey maps, insights reports, and experience strategy decks.
- Create toolkits, templates, and best practices to standardize research across teams.
- Build dashboards to track the impact of user research on adoption, product improvements, and learner outcomes.
- Stay updated on user research methods, product innovations, and learning technology trends to keep Quest’s platforms future-ready.

**Required Attributes**:
We are looking for someone who is not just skilled, but also deeply passionate about putting the user at the center of product design and development. If you’re curious, driven, and eager to make an impact in the learning and EdTech space, this role is for you.
- **Expert in product user research** with a strong command of both qualitative and quantitative methodologies.
- **Insight translator** - able to turn complex user research into clear, actionable insights that shape product strategy and design.
- **Impact creator** with a proven track record of influencing product roadmaps and design priorities through user research.
- **Dynamic facilitator** who can lead engaging workshops and co-creation sessions, inspiring collaboration across teams.
- **Compelling storyteller** who brings the voices of learners and educators to life and ensures they’re heard in every product conversation.
- **Strategic yet hands-on** - able to balance big-picture thinking with detailed execution.
- **Curious and adaptive**, with an openness to explore new methods, tools, and ideas in the ever-evolving UX/product space.
- **Collaborative partner** who can build trust and influence across diverse teams and stakeholders.
- **Organized knowledge-sharer**, with strong documentation skills and the ability to build reusable research assets.
- **User-first mindset**, constantly seeking to uncover needs, motivations, and pain points to shape better experience