User Researcher

**Who are we?**

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

**About the Role: (Not looking for Designers)**

The UX Research team is looking for an experienced researcher to join our team.

**This is an in-office role based in Bangalore, where you’ll help shape the future of our digital adoption products through deep user insights.**You will contribute to new innovations and lab initiatives, helping connect research insights to our broader product vision.

In this role, you’ll take ownership of complex research projects across multiple pods and product areas. You’ll conduct discovery research, concept testing, secondary market analysis, and ideation workshops. You’ll also enable and coach Designers and Product Managers on conducting their own research, while building strong relationships across cross-functional teams and business units.

**What You'll Do**:

- Lead discovery and evaluative research to support innovation projects, cross-pod initiatives, and product evolution.
- Collaborate closely with engineering, product, and design to test concepts, new flows, and accessibility features.
- Conduct complex research that drives high-value differentiation, unblocks strategic decisions, and contributes to novel product design.
- Define target audiences, including end users, customers, and competitors.
- Own all aspects of research planning and execution—from participant recruitment to insight delivery.
- Facilitate team clarity through weekly syncs, office hours, and check-ins.
- Use dedicated research tools for recording and analyzing research sessions.
- Develop affinity maps, personas, and journey maps to help teams connect with users.
- Present research in engaging ways using storytelling, videos, and visual deliverables.
- Guide designers and PMs on how to plan, conduct, and share research.
- Partner with sales, CS, marketing, and solutions consulting to bring business context into the research process.
- Visit customer sites to observe workflows and discover in-context insights; and participate in customer events collecting live feedback and insights.
- Plan and lead enablement workshops on research methodologies and tools.
- Continuously grow your craft and stay updated on trends, tools, and AI innovations in research.

**Who You Are**:

- 3+ years of user research experience, including at least 1 year of UX research experience in a B2B SaaS or enterprise software environment.
- Experience leading research across products and pods, with the ability to align research with larger product and business goals.
- Skilled in a variety of research methodologies including interviews, focus groups, usability tests, and surveys.
- Experience analyzing and synthesizing qualitative and quantitative data.
- Strong project ownership, time management, and ability to manage multiple stakeholders.
- Confident and clear communicator who influences design and product decisions.
- Enthusiastic about mentoring others and democratizing research.
- Willing to conduct field research and work closely with customer-facing teams.

**Preferred Qualifications**:

- Experience with AI/ML-powered products.
- Comfort with quantitative research methods and data interpretation.
- Familiarity with dedicated rese