User Researcher

3 days ago

Bengaluru Karnataka, India Leap Finance Full time

**About us**:
We are building this and this and this
In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a business while powering the dreams of talented students

**Founder Profile**:
Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups. In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns. He thinks and tweets about Product, Business Models and Company Building

Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design)

**About the Role**

We are looking for a passionate and detail-oriented User Researcher to join our team. In this role, you will be responsible for understanding user needs, behaviours, and motivations through various research methods. Your insights will guide business decisions.

**The charter for this role will include**:
- Conduct user research using methods such as interviews, surveys, usability testing-
- Analyze gathered data insights to identify trends and patterns in user behaviours-
- Collaborate with PRM, Business and product folks to integrate user insights into the user funnel-
- Advocate for the user by presenting research insights to stakeholders.-
- Stay updated on industry trends and best practices in user research.**Ideal Persona would**:

- Bachelor’s degree in Behavioural Science, Psychology, Sociology, or a related field- 1-2 years of experience in user research or a related area-
- Proficiency in research methods and tools (e.g., usability testing software, survey tools)-
- Strong analytical skills and ability to synthesise data into actionable insights.- Excellent communication skills, both written and verbal.

**Mutual Respect**:
We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.

**Bias for action**:
We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible

**Learn & get better**:
Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.

**Growth mindset**:
We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.

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