Customer Service Gaming Support Non Voice

7 days ago

Bengaluru Karnataka, India IntouchCX Full time

**We are currently Hiring for Customer Service Associate (CSA) Non-Voice**

**Contact HR Rilson Dsouza**

**Phone number 8147091046**

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible
for:
**communications**
Building credibility and trust with the customer by empathizing with their
problem in words
**Proactively understanding their needs and responding promptly to resolve**
**their issue**
the customers individual needs
**Leveraging their experience to provide feedback to the team on how to**
**improve client services**
Driving customer communication during critical events

**Requirements**:
An obligation to deliver exceptional customer service
utmost within their power to solve customer problems
Demonstrate empathy and patience to the customer
Demonstrate enthusiasm to be a self-starter who is excited about learning new
technologies on a daily basis
Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed
Maintain thorough knowledge of systems so that information can be researched
and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new process
and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality,
CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

**Critical Skills**

Above average verbal and written communication skills - ability to speak
accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to tailor
responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and
timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends
and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the organization and
work with a variety of people from diverse backgrounds

**Educational/Work Experience and Requirements**:
Must successfully pass a background check
High school diploma or equivalent required
Must have at least six months customer service experience or equivalent
Experience in the gaming/tech support industry is a plus

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹450,000.00 per year

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

**Location**:

- Bengaluru Urban, Karnataka (preferred)

Work Location: In person

**Speak with the employer**
+91 8147091046

  • Customer Support Representative Non Voice Gaming

    2 days ago

    Bengaluru, India IntouchCX Full time

    Bangalore Work location: Contact Person : Rani.K (HR) Contact Number : 8147091041 **THE ROLE: Customer Service Associate - Non-Voice** **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer...

  • Customer Service

    5 days ago

    Bengaluru, India IntouchCX Full time

    **About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...

  • Customer Service and Operations

    6 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Exciting Career Opportunities at [24]7.ai Join Our International BPO in Bangalore! Are you looking to kickstart or advance your career in an international BPO We're hiring for both Voice & Non-Voice Process roles at [24]7.ai in Bangalore! Role & Responsibilities: - Interact with customers via Call / Chat to resolve queries. - Provide...

  • Customer Service and Operations

    6 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Exciting Career Opportunities at [24]7.ai Join Our International BPO in Bangalore! Are you looking to kickstart or advance your career in an international BPO We're hiring for both Voice & Non-Voice Process roles at [24]7.ai in Bangalore! Role & Responsibilities: - Interact with customers via Call / Chat to resolve queries. - Provide...

  • Opening For Non Voice Gaming Process

    1 day ago

    Bengaluru, Karnataka, India Apoorva Raj B E Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Greetings from Top MncWe are currently Hiring for international Non voice Conact HR Apoorva Customer Service AssociateImmediate joiner requiredThe role of Customer Support Associate (CSA), will be responsible for:Answering player support queries via Email and DiscordTroubleshooting game issues via Email and Discord and callsAnswering player queries about...

  • Customer Support

    3 days ago

    Bengaluru, India Maan Source Full time

    We are Looking Customer Support - Non Voice in Bangalore with1yr Experience into Non Voice Only, With Excellent Communication. **Responsibilities** - Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction - Deliver extraordinary service by responding to...

  • Bpo Non Voice

    5 days ago

    Bengaluru, India Startek Full time

    **Job description** **Customer Service Associate Non-Voice process -** **About STARTEK AEGIS -** StartekEdge. Our **focus on the digitization of customer engagement channels** and an integrated business-client-partner approach help us sense incipient shifts **About the Job** **-** We are looking for a self-motivated individual with excellent customer...

  • Customer Support- International Non Voice Support

    34 minutes ago

    Marathahalli, Bengaluru, Karnataka, India Furms Business Solutions Private Limited Full time

    Hiring for Customer Support - International Non Voice Support Excellent communication skills in English Fresher and Experience both can apply 5 days working, (us shift) Two way cab CTC - 25(fresher) CTC- 30 K CTC ( Experience) **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Commuter...

  • Customer Support Representative

    7 days ago

    Bengaluru, Karnataka, India EduRun Virtuoso Services Pvt Ltd Full time

    **Title **:Customer Support Representative (non - voice ) Minimum 1 year Experience working days - 6 days **Key Responsibilities**: - Address and resolve customer issues, complaints, and questions effectively. - Provide detailed and accurate information regarding products, services, and policies. - Document all customer interactions and updates in the...

  • Hiring for International Email and Chat Non Voice

    1 week ago

    Bengaluru, India 24-7intouch Full time

    THE ROLE: Customer Service Associate - Non-Voice About 24-7 Intouch 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. About the Job Are you a...