Opening For Non Voice Gaming Process

2 weeks ago

Bengaluru, Karnataka, India Apoorva Raj B E Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Greetings from Top Mnc

We are currently Hiring for international Non voice Conact HR Apoorva

Customer Service Associate

Immediate joiner required

The role of Customer Support Associate (CSA), will be responsible for:

  • Answering player support queries via Email and Discord
  • Troubleshooting game issues via Email and Discord and calls
  • Answering player queries about features and functionalities of the clients service offerings
  • Answering questions regarding game issues and making recommendations
  • Escalate product related issues to internal teams & close loop
  • Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

  • An obligation to deliver exceptional customer service
  • Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
  • Have excellent skills to be able to properly evaluate situations and immediately by handling calls

Critical Skills:-

  • Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.handling voice calls for US Region
  • Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
  • Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs

Educational/Work Experience and Requirements

  • Must have minimum 3-6 months experience in customer support
  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Post secondary degree is a plus

Benefits:-

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

To schedule your interview contact Apoorva @

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