Customer Support

3 days ago

Bengaluru, India Maan Source Full time

We are Looking Customer Support - Non Voice in Bangalore with1yr Experience into Non Voice Only, With Excellent Communication.

**Responsibilities**
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries

**Required Skills**:

- Graduation
- 1 year to 3 years of experience working into **Non Voice **only
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- **No Cab facility** will be provided but **shift allowance will be provided.**:

- **Location**: Outer Ring Rd, Devarabisanahalli, Bengaluru

**Salary**: ₹25,000.00 - ₹34,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- into Non Voice only: 1 year (required)

**Language**:

- Excellent English (required)

License/Certification:

- able to handle highly complex&manual queries, excel knowledg (required)
- Open to work in shifts (rotational day and night shifts). (required)
- Comfortable with full-time, work from an office in bangalore (required)
- shift allowance will be provided but no Cab Facility (required)
- Corporate Card/Credit Card Servicing knowledge is preferred (preferred)
- Comfortable with Location: Devarabisanahalli, Bengaluru (required)
- Comfortable with Ctc 3 to 4lacs (required)

**Speak with the employer**

+91 7717328074

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