Customer Support Australian Voice Process

2 days ago

Bengaluru, India Offload Process Private Limited Full time

**Company Description**
Offload Process PVT Ltd is International BPO servicing mainly Australian-based clients and now expanding to the US & UK markets. We provide services like quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, or internal processes like accounts, bookkeeping, after-sale support, technical support, customer service, data entry, status follow-up with supplier’s subcontractors, managing appointments. Other services offered are Search Engine Optimization, Social Media Marketing & Google AdWords

**Job Summary**
Designation**:Customer Service Executive (International Process)**

**Responsibilities and Duties**
- Good communication skills & Patience
- Need to respond to the calls from Clients Also to call back to resolve their product issues
- Build rapport, listen, clarify and manage the conversational flow
- Manage upset customers, conflicts and challenging situations Deliver outstanding service
- Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
- Excellent time management and organization skills
- Ensure that the documented process is followed without any deviation
- Participate in the off-shore weekly/monthly status calls and training calls
- Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
- Teach solutions to customers.
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
- Work with members of other departments/teams to resolve product issues escalating issues as necessary
- Configure customer products to meet requirements
- Good Team Player

**Key Skills**
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE

**Required Experience and Qualifications**
- Any Graduate /Under Graduate
- Proficient in handling MS Office tools
- Well Versed in English Communication
- Since the client is based in Australia, one needs to flexible about early morning time shift.

**Benefits**
Fixed Salary will be paid on the first of every month.
Location: Bangalore

**Salary**: 2.5 to 4.8 LPA
Experience: 1-6 years in a similar role is mandatory

**Workweek : Monday to Friday, 6:30AM - 3:30 PM and Saturday 8:30 AM - 2:30PM**
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)

**Salary**: ₹20,000.00 - ₹38,000.00 per month

Schedule:

- Morning shift

**Speak with the employer**

+91 90368 93374

  • ▷ Urgent! US Voice Process

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Exciting Career Opportunity at [24]7.ai! Role: International Voice/Non-Voice Executive Location: Bangalore, KA, IN Shift: Rotational and Night Shifts (US/Australian) – Work from Office Only ? Role Highlights: - Interact with international customers via calls or chat. - Provide product, service, and technical support to resolve...

  • Voice Process

    1 week ago

    Jayanagar, Bengaluru, Karnataka, India VOICE PROCESS - Jayanagar Full time

    Urgently hiring Voice process associate for telecalling/voice process Domestic Day shift. Location : Jayanagar - Bangalore Pay : excellent pay **Benefits**: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Paid time off Schedule: - Day shift - Monday to Friday Supplemental Pay: - Commission pay - Joining bonus - Overtime pay -...

  • Customer support

    3 weeks ago

    Bengaluru, India 2coms Full time

    Job Description International Voice Process Representative ============================== Summary We are seeking highly motivated and customer-focused individuals to join our HR Support team as International Voice Process Representatives. As a key member of our global BPO environment, you will play a vital role in delivering exceptional support to our...

  • Semi voice

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Greetings from [24]7.ai India. Contact Hr : 81476 72851- Registration code - ARC 106 Designation: Associate and Senior Associate Responsibilities: International Semi voice Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and...

  • Customer Service Representative

    5 days ago

    Bengaluru, India Domestic voice Process Full time

    **Immediate Joiners needed!** 1. Proficient in English and Hindi verbal communication 2. Quick learner with the ability to grasp new systems and processes 3. Detail-oriented and thorough in ensuring mínimal errors while sending a communication to customers 4. At least 2 years of experience in handling customers in both voice and non-voice process 5....

  • [Immediate Start] International customer support

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Global Team at [24]7.ai! Role: International Customer Support (Voice/Blended) Location: Bengaluru, Kadubeesanahalli Shift: Rotational and Night Shifts (US/Australian) – Work from Office Only ? What You’ll Do: As an International Customer Support Executive, you will: - Handle customer calls from different countries,...

  • Spec - Us Voice Process

    1 week ago

    Bengaluru, India Spec- US Voice Process Full time

    Answer inbound calls through Toll free numbers and engage with the customers over the phone while providing education on a wide range of employer sponsored retirement plans. - Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements. - Accurately process transactions such as...

  • [Urgent] Customer Care Executive

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Role: Associate & Senior Associate (Voice/Non-Voice) Location: Bangalore, KA, IN Shift: Night Shifts (US/Australian) – Work from Office Only ? What You’ll Do: - Handle international customer interactions through inbound and outbound calls. - Provide top-notch English communication to resolve queries and issues. - Engage with existing...

  • Urgent Hiring for Bpo International Voice Process

    1 week ago

    Bengaluru, Karnataka, India Cit Full time

    Urgent Hiring for **UK & Australian Shift** Voice (Sales Process) - Cit Global Solutions **Position**:UK & Australian Shift** Voice (Sales Process) **Company**: Cit Global Solutions **Job Location**: Benson Town, Bangalore **Job Type**: Full-time **Salary**:16,000 to 20,000** INR **UK Shift Timings***:3PM to 10:30PM** **Australian Shift Timings***:5AM...

  • International Voice

    4 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview...