Onboarding Officer

2 weeks ago

Chennai, India RSoft Technologies Full time

**Job Title**:Customer On boarding Officer

**Experience**: 1-2 years in Customer Service **(Hindi Must)**

**Location**:Pattabiram, Chennai 600072. Near New Tidel Park 3.

**Job Type**:Full-time (Normal Shift)

**Urgency**: Immediate Opening

**Salary**: Based on experience and knowledge
- Provide exceptional software onboarding service to clients during and after the implementation process.
- Ensure that the onboarding process runs smoothly and efficiently, meeting all timelines and deliverables.
- Conduct manual testing to ensure quality and accuracy of systems and processes.
- Act as the point of contact for clients and provide updates and support as needed.
- Identify and escalate potential issues to management in a timely manner.
- Develop and maintain strong relationships with clients and internal team members.
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Qualifications:

- Should have technically strong understanding and completed manual testing course.
- Strong English communication and interpersonal skills, added advantage if you know Hindi as well. Preferred if you have worked in international call centers.
- Ability to work in anIT environment and learn new things.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with project and client management is a plus.

**Salary**: ₹8,086.00 - ₹37,758.01 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)

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