Associate Manager, Markets Client Onboarding

Job Summary The individual is responsible for facilitating the account opening process for clients within the Markets sector This role requires a meticulous approach to compliance attention to detail and the capability to manage stakeholder relationships effectively The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients while adhering to regulatory requirements and company policies Key components of the role will include To support the team as a subject matter expert for more complex client onboarding requests and queries Act as support for team manager for reporting issues and team pipeline tasks Manage the account opening process for new and existing clients for the Markets business Ensure all necessary documentation is obtained and completed accurately Coordinate with internal teams to ensure a smooth and efficient account opening process Provide excellent customer service to stakeholders throughout the account opening process Respond to client inquiries and resolve any issues related to the account opening process Key Responsibilities Strategy Fostering and maintaining dialogue across the SCB global Markets on-boarding network to develop and enhance global client relationships and responding to client needs Identify key opportunities for process redesign automation and digitalisation to improve operational outcomes Business Onboarding To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Markets clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and records accurately maintained Responsible for supporting Markets Onboarding Manager and internal stakeholders for all Regulatory related onboarding matters in the Markets sector Ensure efficient and timely opening of Markets client accounts Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement Identify and escalate blockages in the on-boarding maintenance processes Manage the end-to-end process of the relevant account setups and internal approvals Processes Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand Ensure that accounts and data is set up to achieve full operational readiness Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure Key Responsibilities Risk Management Due Diligence required to capture all data for a new sub fund opened under an existing IM Governance Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Maintain the funds team database Assist with queries regarding the Static data and Markets Onboarding processes for clients Ensure that all systems are updated when a request is submitted to the relevant back-office teams Action relevant static data updates for Markets clients as per instruction from Markets Onboarding Managers Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Commit to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Work in partnership all relevant stakeholders effectively within the end-to-end processes including Markets Sales Teams Client Onboarding Management Coverage Risk and CDD teams Operational Risk Audit Risk Controls Governance functions and relevant regulators FMO CLM DAU Crops Other Responsibilities Perform ad-hoc projects as needed Support remediation teams Provide regular updates to the Markets Onboarding Managers Train new joiners Process System changes testing Provide overview training for internal stakeholders Qualifications Strong ability to positively influence stakeholders across value chain to both facilitate and execute on processes and deliver exceptional client service and experience Ability to engage and build rapport with internal stakeholders Strong written and verbal skills in English Problem solver looks for solutions and finds ways to progress despite blockages Strong drive to deliver Has a clear understanding of the client needs being serviced Ability to work independently without direct supervision and able to cope with pressures from tight deadlines A team player with good interpersonal skills Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the country business unit function XXX team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Insert local regulator e g PRA FCA prescribed responsibilities and Rationale for allocation Where relevant - Additionally for subsidiaries or relevant non -subsidiaries Serve as a Director of the Board of insert name of entities Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Client Manager Relation ship Manager Front office Trader and Sales Risk and Governance Skills and Experience Manage Conduct Manage Risk Manage People Operational Process Management Onboarding CDD and Regulatory Onboarding Credit Documentation Enablement Account Opening Channels Activation Servicing Static Data Maintenance Offboarding Data Conversion and Reporting Qualifications Any Graduate with 10 year of experience in Banking About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 38122