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Customer Success Associate

3 weeks ago

Remote, India Klimb.io Full time

Open to recent graduates with 0-1 year experience only

**JOB RESPONSIBILITIES**
- Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.
- Strive to continually drive faster “time to value” and improve overall customer satisfaction & reduce churn.
- Understand customer’s objectives and how they translate to outcomes.
- Develop new & improve existing new user guides & documentation of the product features & capabilities.
- Identify opportunities for up-sell and cross-sell.
- Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.
- Conduct ongoing operational reviews and suggest process improvements.

**CANDIDATE ATTRIBUTES**
- 0-1 year of relevant experience
- Batch of 2023 and 2024 preferred.
- You have a flair to explain features & functionality of the software
- Excellent written, verbal, and presentation skills, with an eye for quality and attention to detail
- Possess a high degree of self-motivation, initiative, integrity, discipline & commitment
- Exceptional ability to communicate and foster positive business relationship

**Job Types**: Full-time, Fresher

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do your have a personal laptop and WiFi connection?