Sales Operations

**Job Information**:
Date Opened

**09/30/2024***

Job Type

**Full time***

Industry

**Technology***

City

**New Delhi***

State/Province

**Delhi***

Country

**India***

Zip/Postal Code

**110015***

**About Us**:

- Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform.
- Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified organization, placing it among one of the top employers of choice.

Restroworks is on a mission to make global restaurants prosperous.

**Overview**: Provide strategic support to the sales team by optimizing processes, implementing best practices, and leveraging technology to drive sales efficiency and effectiveness.

**Responsibilities**:

- **
Sales Process Optimization**: Streamline sales processes from lead generation to deal closure, ensuring efficiency and effectiveness at each stage.
- ** Data Analysis and Reporting**: Analyze sales data to identify trends, opportunities, and potential areas for improvement. Generate regular reports and dashboards to provide insights to the sales team and leadership.
- ** Sales Forecasting and Pipeline Management**: Work closely with sales leadership to develop accurate sales forecasts and manage sales pipelines. Implement methodologies and tools to improve forecasting accuracy.
- ** Sales Tools and Technology Management**: Evaluate, implement, and optimize sales tools and technologies (CRM systems, sales automation tools, etc.) to enhance productivity and effectiveness.
- ** Sales Training and Enablement**: Collaborate with sales enablement teams to develop training programs, tools, and resources to support the sales team in achieving their targets.
- ** Cross-functional Collaboration**: Collaborate with other departments such as marketing, finance, and product management to align sales operations with overall business objectives.
- ** Process Documentation and Improvement**: Document sales processes, policies, and procedures. Continuously assess and improve processes to drive efficiency and scalability.
- ** Sales Performance Metrics**: Define and track key performance indicators (KPIs) for the sales team. Provide insights and recommendations to improve performance based on KPI analysis.
- ** Sales Compensation and Incentive Plans**: Collaborate with finance and HR teams to design and manage sales compensation plans and incentive programs.
- ** Sales Strategy Support**: Provide support to sales leadership in developing and executing sales strategies. Conduct market research and competitive analysis to identify growth opportunities.

**Requirements**:

- Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
- 10+ years of experience in sales operations or related roles, with a proven track record of driving sales efficiency and effectiveness.
- Strong analytical skills with the ability to analyze complex data sets and generate actionable insights.
- Proficiency in Salesforce CRM, sales analytics tools, and Microsoft Excel.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Experience in the technology/software industry (preferred).
- Certifications such as Certified Sales Operations Professional (CSOP) or Salesforce Administrator (preferred).