Customer Experience Associate

5 days ago

Bengaluru, India Maxburn Fitness Studio Full time

Customer Experience Associate

Position Overview:
We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Associate. As a vital member of our customer service department, you will play a pivotal role in ensuring an exceptional and memorable experience for our valued customers. Your primary responsibilities will include providing top-notch customer service, fostering customer engagement, resolving issues efficiently, implementing upselling and promotional strategies, and maintaining a clean and inviting ambiance within our establishment.

Key Responsibilities:

- Greet customers warmly and professionally, creating a welcoming atmosphere.
- Listen actively to customers' needs, concerns, and feedback, and respond with empathy and understanding.
- Address inquiries, resolve complaints, and provide appropriate solutions promptly.
- Strive to exceed customer expectations and build lasting relationships.
- Engage with customers in a friendly and courteous manner, promoting a positive experience.
- Proactively interact with customers to understand their preferences and offer personalized assistance.
- Foster a friendly and approachable environment, encouraging customer interaction.
- Respond to customer issues and concerns promptly, ensuring swift resolution.
- Investigate and troubleshoot customer complaints, working towards satisfactory outcomes.
- Collaborate with relevant teams to resolve complex issues and prevent future occurrences.
- Identify upselling opportunities by understanding customer needs and preferences.
- Recommend additional products, services, or promotions that align with customers' interests.
- Actively participate in promotional campaigns and events to increase customer engagement and sales.
- Maintain a clean, organized, and visually appealing environment for customers.
- Ensure all areas of the establishment are well-maintained and meet quality standards.
- Collaborate with the maintenance team to address any cleanliness or ambiance-related concerns.

Qualifications:

- High school diploma or equivalent; additional education or certifications in customer service are a plus.
- Proven experience in a customer service role, preferably in a retail or hospitality setting.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to remain calm and composed in high-pressure situations.
- Demonstrated aptitude for upselling and promoting products/services.
- Attention to detail and a commitment to maintaining a clean and appealing environment.
- Enthusiasm for providing exceptional customer experiences.
- Flexibility to work varying shifts, including evenings and weekends.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- How much experience do you have and why you are a good fit for this role?
- What skills should you think one should have to became a good customer support associate?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Bangalore, Karnataka (preferred)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (preferred)

**Speak with the employer**
+91 6201179315

  • Customer Support Associate

    1 day ago

    Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Customer Experience Associate

    1 week ago

    Bengaluru, India Skill Veda Full time

    Job Description: Job Role: Customer Experience Associate Shifts: 6 Days a week and rotational shifts with night shift Compensation: ₹4.5LPA – ₹5.5LPA (Depends on experience) (Compensation includes PF and PGDM monthly fees of ₹6,666) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional...

  • Customer Experience Associate

    1 week ago

    Bengaluru, India Skill Veda Full time

    Job Description:Job Role: Customer Experience AssociateShifts: 6 Days a week and rotational shifts with night shiftCompensation: ₹4.5LPA – ₹5.5LPA (Depends on experience)(Compensation includes PF and PGDM monthly fees of ₹6,666)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and...

  • Customer Experience Associate

    2 weeks ago

    Bengaluru, Karnataka, India Saaki Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are seeking a warm, motivated Customer Experience Associate to represent our brand across various channels.You'll monitor customer reactions on various platforms, respond with empathy and quick thinking, and shape every interaction into something fabulous. If you have a bachelor's degree, strong communication skills, enjoy solving real problems, and know...

  • Customer Experience Associate

    1 week ago

    Bengaluru, India adidas Full time

    Job Title- Retail Associate PURPOSE & IMPACT ON ORGANIZATION: Contribute to meeting or exceeding store sales and profit targets by: Passionately inspiring consumer loyalty to the brand Effectively serving and selling to customers Diligently executing store operations KEY RESPONSIBILITIES: Be aware of store sales and KPI targets, as well as individual...

  • Customer Service Associate

    1 day ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...

  • Customer Experience Associate

    1 week ago

    Bengaluru, Karnataka, India Even Healthcare Full time

    At Even, we are dedicated to revolutionizing the membership experience for our members. Our Customer Experience Team is innovative, dedicated, and passionate about building lasting relationships with our members. We are seeking a Customer Experience Associate who shares our commitment to delivering exceptional service and creating memorable experiences for...

  • Customer Experience Associate

    13 hours ago

    Bengaluru, Karnataka, India Even Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Even HealthcareEven Healthcare is revolutionizing the healthcare industry by providing comprehensive andaffordable healthcare solutions. We are on a mission to create a seamless healthcareexperience for individuals and families by building a strong network of healthcare providers.Role OverviewWe're seeking a proactive and empathetic Customer Success...

  • Customer Experience Associate

    3 days ago

    Bengaluru, India Headout Full time

    **Why Headout?**: **What we do is important**: In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to **head out** to our next real-life experience. We do this...