Customer Experience Associate

1 week ago

Bengaluru, India Headout Full time

**Why Headout?**:
**What we do is important**:
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to **head out** to our next real-life experience. We do this by running a managed marketplace to the world's most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.

**We've got scale, fast growth, and solid fundamentals**:
Headout has served tens of millions of guests from 196 countries on one of our experiences across 70+ cities in 9 languages. Today, we've sales in 100s of millions of $s a year and have grown 4x+ in '22. Contrary to the norm, we deliver this scale and growth while being profitable. We raised $42M in '22 and have a decade+ runway enabling us to think truly long term.

**Now is the right time**:
While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.

**Our culture**:
**The role**:
The Customer Experience Associate role at Headout is no ordinary role. The customer operations team is a group of ninjas who move quickly, solve efficiently and provide stellar experiences to our customers. In this role, you will be responsible for assisting our customers with their concerns and ensure they have a good experience with Headout, every time.

**What makes this role special?**:

- **You're passionate to help others**. You have the ability to give our guests a delightful experience even in the case of an escalation.
- **Multitasking? No problem. **You are comfortable handling inbound queries from our guests on any of the platforms like chats, calls or social media.
- **Communication is your strong suit.** You will work with many internal teams to effectively communicate with our guests and solve their queries.
- **You don't settle.** You take initiatives that would make our internal processes more efficient.

**What skills & experience do you need?**:

- **Attention to the T.** No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact.
- **Language Proficiency**. Exceptional written and verbal communication skills in the English language.
- **You're like Monica Geller**. Organized and process-driven, with an itch to improve anything sub-optimal.
- **You're in it for the long haul.** You think long term while solving problems and not focus on immediate fixes.
- **You're comfortable with change.** This role requires working in different shifts on a rotational basis, with rotational week offs.

**Bonus**:

- You're passionate about all things travel
- You have worked to assist customers all around the globe before

**EEO statement**:
**Privacy policy**:

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