Concentrix Customer Care Executive

4 days ago


DLF PhIII Gurugram Haryana, India BlackHardStone Full time

**Job Role**: Blended Process (Voice + Non-Voice) - Inbound Voice
Experience: Minimum 1 year voice process experience in Banking Process

**Industry**: Banking
**Type**: Full-time | On-site

**Education Requirement**:

- Graduate / Undergraduate

**Assessment Criteria**:

- **Voice Versant Score**: Minimum 65
- **Non-Voice Versant Score**: Minimum 65
- **MCAT**: Minimum 60

**Experience Required**:

- Minimum **1 year of BPO/contact center experience**:
**Compensation**:

- **CTC**: Up to ₹5.80 LPA
- **Additional Benefits**: Performance-based incentives, allowances, etc.

**Interview Process**:

- **HR Screening**:

- **MCAT Test**:

- **Versant Test** - Voice & Non-Voice
- **VNA Round** - Voice & Accent Evaluation
- **Operations Round** (if required)

**Key Highlights**:

- Inbound **blended process** (Voice & Non-Voice)
- Banking domain
- Exceptional communication and articulation skills required
- Stable process with long-term growth

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹550,000.00 per year

Schedule:

- Day shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- DLF Ph-III, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in the banking process for 1 year?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- DLF Ph-III, Gurugram, Haryana (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Expected Start Date: 11/07/2025



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