
Concentrix Customer Care Executive
4 days ago
**Job Role**: Blended Process (Voice + Non-Voice) - Inbound Voice
Experience: Minimum 1 year voice process experience in Banking Process
**Industry**: Banking
**Type**: Full-time | On-site
**Education Requirement**:
- Graduate / Undergraduate
**Assessment Criteria**:
- **Voice Versant Score**: Minimum 65
- **Non-Voice Versant Score**: Minimum 65
- **MCAT**: Minimum 60
**Experience Required**:
- Minimum **1 year of BPO/contact center experience**:
**Compensation**:
- **CTC**: Up to ₹5.80 LPA
- **Additional Benefits**: Performance-based incentives, allowances, etc.
**Interview Process**:
- **HR Screening**:
- **MCAT Test**:
- **Versant Test** - Voice & Non-Voice
- **VNA Round** - Voice & Accent Evaluation
- **Operations Round** (if required)
**Key Highlights**:
- Inbound **blended process** (Voice & Non-Voice)
- Banking domain
- Exceptional communication and articulation skills required
- Stable process with long-term growth
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹200,000.00 - ₹550,000.00 per year
Schedule:
- Day shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- DLF Ph-III, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in the banking process for 1 year?
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
**Location**:
- DLF Ph-III, Gurugram, Haryana (required)
Willingness to travel:
- 100% (required)
Work Location: In person
Expected Start Date: 11/07/2025
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