Customer Support Executive

2 days ago

Andheri West Mumbai Maharashtra, India Aliqan Technologies Full time

**Job title**: CRM - Customer support executive

**Fresher & Experience both can apply**

**Benefit**:PF/Health Insurance/ESOP/Yearly Bonus

**Roles Responsibilities**:

- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions..
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Immediate Joiners
- Fresher & Experience both can apply
- Bachelor’s Degree.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.

Schedule:

- Morning shift

Ability to commute/relocate:

- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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