End User Support Technician

3 days ago

Bengaluru Karnataka, India Equifax Full time

**Synopsis of the role**

The Junior EUC engineer will be responsible for asssiting with hardware and software incidents. Providing IT equipment to new starters.

**What you’ll do**
- Assist with Technical Support to walk up customers at a TechBar.
- Contribute with Installation of End User Computing devices in offices and cubes.
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

**What experience you need**
- 0-2 years of experience in the role
- Associate's degree in a relevant field is strongly preferred or equivalent experience
- Basic knowledge of IT Fundamentals
- Cloud Certification Strongly Preferred

**What could set you apart**

An ability to demonstrate successful performance of our Success Profile skills, including:

- _Collaboration _- Able to partner and collaborate with local team members
- _Computer and Software Skills _- Able to understand and explain technical issues with clarity
- _Customer Technical Support _- Able to explain technical issues with clarity
- _Initiative _- Is able identify common technical issues
- _Technical Advising and Consulting _- Able to execute technical tasks from senior team members
- _Troubleshooting _- Ability to resolve single user incident solutions

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