Technician, Tier 1 Support
2 weeks ago
About the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit SummaryThe Technician Tier-1 of the 24x7 Service Desk, is to deliver efficient, responsive, and effective resolution of global application issues while supporting customers enterprise wide utilizing diverse customer service channels such as: phone, online, and chat technologies. They will also need to work in close coordination with IT team members abroad to escalate incidents that cannot be resolved by them and ensure that users receive seamless resolution of their day-to-day problems.Outcomes and AccomplishmentsAs a Technician, Tier 1 Support, you will:- Serve as first point of contact to customers seeking technical assistance via phone, email, and chat.- Perform remote troubleshooting through diagnostic techniques and pertinent questions- Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently.- Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams.- Escalating incidents and / or requests to the Service Desk Team Leader or resolver groups when required.- Ensure IT compliance for global infrastructure services.- Level 1 user
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Technician, Tier 1 Support
2 weeks ago
Bengaluru, India Deluxe Full timeAbout the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...
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Tier 1 Support Engineer
2 weeks ago
Bengaluru, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background)Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology.Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 Support Engineer
5 days ago
Bengaluru, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology.Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 support engineer
3 days ago
Bengaluru, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background)Papaya Global is an established B2 B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology.Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
