User Support Technician

7 days ago

Bengaluru, India Pegasystems Full time

**Meet Our Team**: Pega is on the cutting edge of technology; this is your chance to get your hands-on leading technologies and solve interesting problems. The User Support Services team is dedicated to providing superior, end user experiences to over 6000 Pega users across the globe. **Picture Yourself at Pega**: **What You'll Do at Pega**: **Who You Are**: Experienced in supporting End User Computing in a large global environment (>1000 employees), with a dispersed global team. You provide strong customer service, maintaining expectations of the end user while taking ownership to drive to resolution. You thrive in a fast-paced environment and utilize creative thinking and resourcefulness, combining internet research, historical and documented experiences, and collaboration into resolutions. You are a self-starter with the ability to succeed independently and unsupervised, yet communicate and escalate appropriately and efficiently. You are driven and versatile, working with the appropriate sense of urgency. You are organized and supportive, comfortable assisting teammates with technical issues or coordinating tasks for management. You are comfortable working with end-users and demonstrates the desire for continuous learning and development. **What You've Accomplished**: 2 to 4 years of IT experience in areas of in a Desktop Support Role Strong Knowledge of troubleshooting Microsoft Operating Systems, Applications (Office, Visio, Project, Outlook, etc.), OneDrive/O365, and working knowledge of Active Directory roles. Strong Knowledge of troubleshooting Apple Macintosh Operating Systems (MacOsx) and Applications Strong knowledge of PC/Mac hardware troubleshooting and repair Knowledge of desktop support utilities such as Crowdstrike anti-virus and spyware removal tools Knowledge of VPN, Wi-Fi and other remote access methods Possesses a range of technical troubleshooting skills encompassing, Desktop OS, messaging, networking, and various hardware configurations Bachelor’s Degree (preferably in IT related field) or equivalent working experience **Pega Offers You**: - Gartner Analyst acclaimed technology leadership across our categories of products - Continuous learning and development opportunities - An innovative, inclusive, agile, flexible, and fun work environment - Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company **Inclusion and Diversity - **_Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture. As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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