Provider Support Technician

4 days ago

Bengaluru Karnataka, India Divisions Maintenance Group Full time

Job Title: Support Technician
Reports to: Service Operations Manager

DMG (Divisions Maintenance Group) is on track to have record-breaking growth in terms of both revenue and job growth. As DMG develops its products and services to better serve our providers and technicians with a focus on retaining engaged, active users that deliver quality. This role is a great entry way into the IT and Product Industry, it providers ample opportunity to gain experience and advance in either field.

This role provides frontline support, with mínimal supervision, in a service desk environment to assist external providers in the use of our proprietary software systems and mobile apps through verbal and electronic communications. The primary focus of this role is to act as an intake for external users support requests with a customer centric mindset in support of external and internal DMG customers.

**_Duties/Responsibilities_**
- Provides triage and subsequent resolution of all external support service requests generated within a timely manner in support of all Divisions providers.
- Identifies and tracks frequent problems, trends, and patterns requiring support team assistance and work with Divisions Operations, Product, IT, and Marketing teams to discover core causes to eliminate root causes of support requests.
- Generates and maintains knowledge base articles of frequently reported issues for multiple audiences.
- Answers Provider Support Service Desk telephone calls and logs incidents into ticketing system for further escalation as needed.
- Monitors, tracks and follows-up on all Provider Support service requests, working with other support staff to ensure timely responses and resolutions.
- Demonstrates strong analytical and problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues.
- Establishes priorities and refers unresolved issues to appropriate escalation points.
- Meeting and exceeding KPIs set by management.

**_Required Skills/Abilities:_**
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent documentation skills
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Demonstrated ability in relation to information technology and systems.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.

**_Education and Experience:_**
- High School Diploma or GED; Bachelor’s Degree preferred.
- 2+ years technical customer service experience for supporting end users of a product.
- DMG is an equal opportunity employer._

  • Provider Support Technician

    7 hours ago

    Bengaluru, India Divisions Maintenance Group Full time

    Description Job Title: Support Technician Reports to: Service Operations Manager DMG (Divisions Maintenance Group) is on track to have record-breaking growth in terms of both revenue and job growth. As DMG develops its products and services to better serve our providers and technicians with a focus on retaining engaged, active users that deliver quality....

  • Provider Support Technician

    2 days ago

    Bengaluru, Karnataka, India Divisions Maintenance Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DescriptionTitle: Provider Support TechnicianReports To: Provider Success ManagerDepartment: Product & EngineeringLocation: Cincinnati, OHPosition Status: Hourly Non-ExemptAbout DMG:Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.We are leading the way with...

  • Electrical Technician

    2 weeks ago

    Bengaluru, Karnataka, India Electrical Technician Full time

    Installation and maintenance of electrical equipments and traffic signals for government departments and private sector, electronics PCB assembly and testing mainly traffic signals work **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Flexible schedule - Food provided Schedule: - Day shift - Fixed shift -...

  • Deskside Support Technician

    2 days ago

    Bengaluru, Karnataka, India Devolyt Technologies Private Limited Full time

    **J O B** **D E S C R I P T I O N** **Job Title**: **Business Card Title**: **Reports to: FLSA Status**: Deskside Support Technician Deskside Support Technician Regional Service Manager Non-exempt **Department**: **Department/ Sub. Dept.** **Location: Date**: TBD Onsite (Client Location) **November 2021** **Job Summary**: The Deskside Support...

  • IT Support Technician

    1 week ago

    Bengaluru, Karnataka, India The Prodigies International School Full time

    IT Support Technician **Key Responsibilities**: - Install, configure, and maintain desktop and laptop computers. - Perform basic troubleshooting and repair of laptops and PCs. - Assemble and set up computer systems and peripherals. - Handle basic installation and maintenance of **CCTV cameras**. - Perform **CAT cable wiring**, including network point setup...

  • IT Field Support Technician

    4 days ago

    Bengaluru, Karnataka, India Zones Full time

    **Description** Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM Position Overview: As an IT Field Support Technician, you will be responsible for implementing and...

  • IT Support Technician

    2 days ago

    Bengaluru, Karnataka, India Booking Holdings Full time

    Role Description: IT Support Technician - Booking Holdings - Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2022,...

  • Customer Support Technician

    1 week ago

    Bengaluru, Karnataka, India Applied Systems, Inc. Full time

    **Job Description**: Job Title Associate Customer Support Technician Exp - 1-3yrs Location - Bangalore Job & Department Summary As an Associate Customer Support Technician, you will be the first point of contact for customers seeking assistance. Your primary responsibility will be to provide a world class customer service experience...

  • Technician

    6 days ago

    Bengaluru, Karnataka, India Kisankraft Machine Tools Pvt Ltd Full time

    We are looking to add a skilled service technician to our team. In this position, it will be your job to diagnose the problems in our customers’ machines and repair them. And travel to different locations to perform the demos, repairs and Training to the customers. The Service Technician will install and test products and provide the details to customers...

  • Desktop Support Technician

    3 weeks ago

    Bengaluru, India Expertiz Full time

    Job Description We are seeking a dedicated Desktop Support Technician to provide essential first and second-level application and hardware support to both internal users and external clients. This role is crucial for ensuring the smooth operation of our multimedia platforms by efficiently resolving technical issues, maintaining system performance, and...