Customer Care Executive

1 week ago


Chhattarpur Delhi Delhi, India NAPPA DORI PVT LTD Full time

**What You’ll Do**
- Respond to inquiries related to products, orders, returns, and services with clarity and professionalism.
- Maintain accurate and up-to-date records of customer interactions in the system/CRM.
- Assist customers with **order tracking, cancellations, and basic troubleshooting**.
- Handle and resolve **basic customer complaints**, and escalate complex cases to the concerned department.
- Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues.
- Proactively follow up with customers to ensure queries are closed to their satisfaction.
- Share feedback and recurring issues with the team to help improve processes and customer experience.
- Support in preparing simple daily/weekly reports on customer queries and resolutions.
- Maintain a **positive and empathetic attitude** towards all customers, ensuring a high level of service quality.

**What We’re Looking For**
- Good verbal and written communication skills (English & Hindi preferred).
- Ability to handle multiple queries at once and stay organized.
- Strong listening skills, patience, and a customer-first mindset.
- Willingness to learn and adapt in a fast-paced environment.

**Bonus Points If You**
- Have prior experience in a customer service/helpdesk role.
- Are comfortable with CRM or ticketing tools.
- Can create simple reports or maintain trackers for customer interactions.

Pay: From ₹22,000.00 per month

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9311465778



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