Customer Care Executive

2 weeks ago

Chhattarpur Delhi Delhi, India TC KIDZ Full time

Role Overview:
As a Customer Care Tele Executive at Trucare, your primary focus will be to deliver outstanding

customer service through efficient handling of inquiries and issues. You will play a vital role in building

and maintaining customer relationships by responding to inquiries, resolving complaints, and providing

information about our wide range of products.

Key Responsibilities:
1. Customer Interaction:

- Manage inbound and outbound calls to assist customers with their queries regarding

our products and services.
- Provide accurate information and solutions effectively and professionally.

2. Problem Resolution:

- Address and resolve customer complaints by providing appropriate solutions and

alternatives within the time limits.
- Escalate unresolved issues to the appropriate internal teams when necessary.

3. Record Maintenance:

- Maintain comprehensive and accurate records of all customer interactions and

transactions.
- Update and verify customer details in the database to ensure data accuracy.

4. Collaboration and Feedback:

- Collaborate with team members and other departments to enhance the overall

customer experience.
- Provide constructive feedback to management about common customer issues and

potential improvements.

5. Commitment to Service Excellence:

- Achieve a high level of customer satisfaction and strengthen customer loyalty with

professional service.
- Adhere to company protocols, procedures, and quality standards in every interaction.

Qualifications and Skills:

- Graduate
- Previous experience in a customer service role, preferably in a call center setting.
- Excellent English verbal and written communication abilities.
- Strong problem-solving skills and attention to detail.
- Capability to manage difficult situations and customers with patience and diplomacy.
- Proficient in using MS Office and CRM software.
- Effective multitasking and time management capabilities.

Personal Attributes:

- Empathetic listener with a passion for customer service.
- Positive attitude and capable of working as part of a collaborative team.
- Dependable with a strong sense of integrity and commitment.

Working Conditions:

- Flexibility to work on shifts and accommodate various customer time zones as necessary.

Contact - 9910965244 (Whatsapp)

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Problem Solving: 3 years (preferred)
- Query Solving: 3 years (preferred)
- Customer service: 3 years (preferred)
- CRM software: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9910965244

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