Customer Support Executive

5 days ago

Vikhroli Mumbai Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

**The Summary of Company**
It is an e-commerce company dedicated to empowering women through education in the fashion industry. The company offers online courses and coaching programs to help individuals learn, grow, and succeed in the world of fashion.

❖ **Role Overview**:
We are looking for a proactive and empathetic Customer Support Executive who will be the first point of contact for our community members. Your role is to ensure a smooth user experience, assist with queries, gather valuable feedback on our fashion business courses, andcontribute to course improvement and community satisfaction.

❖ **Key Responsibilities**:

- Assist members with course access, login issues, payments, or general platform navigation.
- Actively collect feedback from members regarding their course experience and learning outcomes.
- Document and analyze feedback to identify trends and improvement areas.
- Collaborate with the content and product teams to implement course improvements based on feedback.
- Follow up with members to ensure satisfaction and encourage engagement in the community.
- Maintain records of customer interactions and update the internal knowledge base.
- Support in on-boarding new members and resolving any initial queries.
- Escalate unresolved issues to the appropriate internal teams with clear documentation

❖ **Requirements**:

- Prior experience in customer support, preferably in e-learning or fashion-related domains.
- Excellent verbal and written communication skills in English.
- Empathy, patience, and a solution-oriented mindset.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Basic understanding of online course platforms (Thinkific, Teachable, etc.) is a plus.
- Passion or interest in fashion and entrepreneurship is a bonus

❖ **Preferred Skills**:

- Experience with Learning Management Systems (LMS) or education CRM tools.
- Event coordination or community management experience
- Familiarity with Canva or other basic design tools (for creating basic posters or notices).

**Job Details**:

- Location: Vikhroli West (Kailash Complex)
- Job Type: Full-Time
- Salary: ₹40,000 - ₹50,000 (Negotiable based on interview performance and experience)
- Work Hours: 9:00 AM to 6:00 PM
- Days: Monday to Saturday (6 days a week)

**Why Join Us?**
- Be part of a growing fashionpreneur movement.
- Contributor to empowering the next generation of fashion business owners.
- Work in a creative and collaborative environment.
- Opportunities for growth and skill development.

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total: 3 years (preferred)

Work Location: In person

  • Customer Support Executive

    5 days ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time

    Company Name: - Wildship Enterprises Private Limited Location: - Mumbai-Vikhroli **Join the Svastika Team at Wildship Enterprises!** Wildship Enterprises (parent company of **Svastika**) is looking for a **Customer Support Executive** to join our growing team. Svastika is a brand that blends culture, spirituality, and style - and we need someone who can...

  • Customer Service Executive

    4 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Support Executive

    5 days ago

    Vikhroli, Mumbai, Maharashtra, India ODeX Full time

    **ODeX India Solutions Pvt. Ltd **Job Description **Job Title**:Executive - Support **Reporting to **:Team Leader **Division/Department**:Support **Location**:Vikhroli, Mumbai **Experience**:Fresher or min 6 months **Education**:Graduate **Language**:English / Hindi **General Description **Job Responsibilities: - ** 1. Handles the customer requests...

  • Customer Support Representative

    13 hours ago

    Vikhroli, Mumbai, Maharashtra, India Forehotels.com Full time

    Does generating business and revenue excite you? Are you passionate about Customer support/Sales and achieving your targets month on month? Because this role requires someone who is passionate about customer support/Sales. We are an Online Fashion jewellery Ecommerce Startup in the business for the past 6 years and going strong. We help fashion enthusiastic...

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...

  • Customer Support Executive

    5 days ago

    Vikhroli, Mumbai, Maharashtra, India Bigbang HR Advisors Full time

    1. Manage inbound Inbound calls(Voice Process) 2. Follow communication scripts 3. Identify needs, clarify Information. 4. Maintaining Calling Database 5. Ability to provide information verbally clearly and effectively. 6. Excellent interpersonal skills with understanding convincing skills. **Salary**: ₹10,000.00 - ₹27,000.00 per month Schedule: -...

  • Executive - Liner Support

    3 days ago

    Vikhroli, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Executive - Liner Support Executive **Reporting to** : Team Leader **Division/Departmen**t: Support **Location**: Mumbai **Experience**: 6 months to 1 year **Education**: Graduate **Language**: English / Hindi **Responsibilities**: - 1. Address customer requests and complaints effectively. 2. Offer suitable solutions and alternatives within...

  • Executive Customer Support

    3 days ago

    Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Customer Support Executive (CSE) We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in addressing inquiries, resolving issues, and providing exceptional support to our customers. **Key Responsibilities**: Customer Interaction: - Respond to customer queries and concerns promptly and professionally. - Provide...