Customer Support Executive

3 days ago

Vadodara Gujarat, India Maxlink IT Solutions Full time

**Job Category**:customer support

**Job Type**:Full Time

**Job Location**:Vadodara

**Key Responsibilities**:

- Product Knowledge: Possess a deep understanding of the company’s products or services, including features, benefits, and troubleshooting techniques.
- Problem-Solving: Diagnose and resolve customer issues in a timely and efficient manner, using appropriate tools and resources.
- Customer Satisfaction: Strive to provide a positive and satisfactory customer experience through excellent communication and problem-solving skills.
- Documentation: Maintain accurate records of customer interactions, including inquiries, resolutions, and feedback.
- Process Improvement: Identify opportunities for process improvement and suggest solutions to enhance customer satisfaction and efficiency.
- Team Collaboration: Work closely with other departments, such as developer and tester team, to ensure seamless customer service.

**Qualifications**:

- Strong communication skills, both verbal and written
- Excellent problem-solving and troubleshooting abilities
- Ability to multitask and prioritize tasks effectively
- Customer-oriented mindset with a focus on providing exceptional service
- Proficiency in relevant computer software and tools
- Experience in customer service or a related field is preferred

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