Cloud Operations Associate

Our Company
Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.
The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.
What You’ll Do
This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Changes, across AWS, Azure & Google Cloud Platforms.
Few core responsibilities though not limited to would be as below.
The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC)
Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support.
Supporting the onsite teams with migration from On premise to Cloud for customers
Implementing security best practices, and analyzing the partner compatibility
Manages and coordinates all activities necessary to implement the Changes in the environment.
Ensures Change status, progress and issues are communicated to the appropriate groups.
Views and implements the process lifecycle and reports to upper management.
Evaluates performance metrics against the critical success factors and assures actions for streamline the process.
Perform Change related activities documented in the Change Request to ensure the Change is implemented according to plan
Document closure activities in the Change record and completing the Change record
Escalate any deviations from plans to appropriate TLs/Managers
Provide input for the ongoing improvement of the Change Management process
Manage and support 24x7 VaaS environments for multiple customers.
Devise and implement security, operations best practices.
Implementing development, production environment for data warehousing cloud environment
Backup, Archive and Recovery planning and execution of the cloud-based data warehouses across all the platforms AWS/Azure/GC resources.
Ensuring SLA are met during implementing the change
Ensure all scheduled changes are implemented within the prescribed window
First level of escalation for team members
First level of help/support for team members
Who You’ll Work
This Role will mainly be working as part of Change Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across Azure & Google Cloud Platforms.
This will be reporting into Delivery Manager for Change Ops
Minimum 2-3 years of IT experience in a Systems Administrator / Engineer role.
Minimum 1 years of Cloud hands-on experience (Azure/AWS/GCP).
Cloud Certification
ITIL or other relevant certifications are desirable
Service Now / ITSM tool day to day Operations
Must be willing to provide 24x7 on-call support on a rotational basis with the team.
Must be willing to travel - both short-term and long-term
What You’ll Bring
4 Year Engineering Degree or 3 Year Masters of Computer Application.
Excellent oral and written communication skills in the English language
Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations
**Thorough understanding of Cloud Computing**: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape
Implement and support new and existing customers on VaaS infrastructure.
Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution.
Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure
Managed responsibilities as a Shift lead
Should have experience in Enterprise VPN and Azure virtual LAN with data center
Knowledge of monitoring, logging and cost management tools
Hands-on experience with database architecture/modeling, RDBMS and No-SQL.
Should have good understanding of data archive/restore policies.
Teradata Basic
If certified with VMware skills will be added advantage.
Working experience in Linux administration, Shell Scripting.
Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL.
LI-SK3