Agm - Cloud Operations

Job Req ID: 47557
- Location: Pune, IN
- Function: Technology/ IOT/Cloud
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Cloud Operations

**Job Level/ Designation**

M2

**Function / Department**

Cloud Gov and Service Assurance

**Location**

Pune/ Mumbai

**Job Purpose**
- Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
- To ensure 100% availability of the deployed cloud infrastructure.
- Streamline cloud operational processes to ensure healthy and robust network.
- Achieve set benchmarks for cloud KPI’s
- Facilitate technology discussions, prioritization and governance to ensure timely execution
- Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
- Work towards automation for various routine activities to reduce manual interventions and increase efficiency.

**Key Result Areas/Accountabilities**
- Decision on maintenance upgrade and FNI
- Change request approval for Service affecting and Service threatening operational changes
- Operational processes review, adopt and implement process changes
- Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults
- Analyze incidences, involve in design related re-engineering of solution in improving system availability
- Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities
- OEM governance to support circles for ongoing/recurring issues
- Analyze spare requirement basis fault trends, and share to CODE team for procurement
- Arranging solution from Vendor on operational related concerns
- Initiate competency building programs for operational teams basis requirements
- On-boarding SNOC and circle teams on changes in operational model basis organizational needs
- Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations
- Trigger CODE team to resolve operational challenges related to product or solution
- Gov and drive traffic migration requirement to support consolidation and capacity optimization
- Life cycle management of the deployed cloud infrastructure
- Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
- Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
- Initiate automation of routine activities and reduce manual intervention.
- Develop triggers for various events to reduce TAT for resolving reported issues.
- Track and get the issues resolved reported in cloud infrastructure
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure

**Core Competencies, Knowledge, Experience**
- Strong understanding and