Senior Salesforce Business Analyst

3 days ago

Pune, India Cloud Epitome Full time

Please apply only if you are an Immediate Joiner: Notice Period(0-15days) Role Summary As a Business Analyst on our Sales Cloud Team, you'll be the first point of contact for all Sales Cloud requests. You'll play a critical role in ensuring our request queue is well-managed and that our team is focused on solving the most impactful problems. Your main responsibilities will include reviewing and triaging all incoming requests, understanding the root cause of the issue or the business problem the requester is trying to solve, and working with our technical partners to design and prioritize effective solutions. This is a highly collaborative role that requires strong communication skills and a strategic mindset. Key Responsibilities - Triage and Prioritize: Review, analyze, and prioritize all incoming Sales Cloud requests, ensuring that critical issues are addressed promptly. - Business Analysis: Engage with our US-based Operations team to deeply understand their needs, pain points, and the business problems they are trying to solve. You'll translate these high-level requests into clear, actionable requirements for our technical team. - Solution Design: Partner with technical Salesforce experts to brainstorm and outline potential solutions that align with business goals and technical best practices. - Communication: Act as the primary liaison between business stakeholders and the technical team. You'll provide regular updates to stakeholders on the status of their requests and clearly communicate technical solutions in an easy-to-understand manner. - Documentation: Maintain comprehensive documentation of all support requests, requirements, and solution designs. Required Skills and Qualifications - Experience: 6+ experience in a business analysis or similar role, preferably in a technical or SaaS environment. 4+ years working specifically with the Sales Cloud platform. - Platform Knowledge: Strong understanding of Salesforce, specifically the Sales Cloud platform. - Communication: Exceptional verbal and written communication skills in English are a must. You will be communicating daily with our US-based Operations team. - Problem-Solving: Excellent analytical and problem-solving skills with the ability to identify the root cause of issues and propose logical solutions. - Collaboration: A natural collaborator who is comfortable working with both technical and non-technical teams. - Organizational Skills: Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment.

  • Senior Salesforce Business Analyst

    6 days ago

    Pune, Maharashtra, India dentsu Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This is a challenging opportunity for a Salesforce Senior Business Analyst to join the Global Commercial Platforms function. Working within Dentsu Service Lines & Primary Markets, the key focus will be to lead the analysis of complex business needs and drive the implementation of Salesforce solutions. The Senior Business Analyst will work closely with...

  • Salesforce Business Analyst

    2 days ago

    Pune, Maharashtra, India Amol Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionAmol Technologies is a developing Global Software Development organization headquartered at Nashik, India. We are a group of profoundly gifted technologists taking into account our customer's needs. With an unmatched ability pool of profoundly talented Software Engineers, we have the specialized aptitudes, responsibility and industry...

  • Senior Business Analyst

    5 days ago

    Pune, India Digihelic Solutions Private Limited Full time

    Description: Senior Business Analyst - Salesforce Service and Sales cloud.Position Summary:We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products.The Senior BA will act as the bridge between business needs and technology,...

  • Salesforce Business Analyst

    2 days ago

    Pune, India FEXLE Services Private Limited Full time

    Role: Salesforce Business AnalystExperience: 5-8 YearsJob Location: RemoteAbout us-FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction and its team of...

  • Salesforce Senior Business Analyst

    5 days ago

    Pune, India DigiHelic Solutions Pvt. Ltd. Full time

    Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...

  • Salesforce Senior Business Analyst

    5 days ago

    Pune, India DigiHelic Solutions Pvt. Ltd. Full time

    Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...

  • Salesforce senior business analyst

    4 days ago

    Pune, India DigiHelic Solutions Pvt. Ltd. Full time

    Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition SummaryWe are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...

  • Salesforce Senior Business Analyst

    7 days ago

    pune, India DigiHelic Solutions Pvt. Ltd. Full time

    Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...

  • Salesforce Senior Business Analyst

    7 days ago

    Pune, India DigiHelic Solutions Pvt. Ltd. Full time

    Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...

  • Salesforce senior business analyst

    2 days ago

    Pune, India DigiHelic Solutions Pvt. Ltd. Full time

    Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition SummaryWe are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...