Csa (Customer Service Associate)

12 hours ago

Nagpur, India Altius Customer Services Pvt Ltd Full time

Excellent Communication Skills and should be comfortable with Rotational Shifts.
- Should have experience into Voice Process and International Voice Process.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,500.00 - ₹19,500.00 per month

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7620315818

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