Csa (Customer Service Associate)

2 hours ago

Nagpur, India Altius Customer Services Pvt. Ltd. Full time

Designation: Customer Service Associate

Qualification: HSC Passed and above

Process Type
- Voice ( Sales )

Experience
- 6 months or above experience (Preferable)

Qualification
- Any Graduate/HSC

**Salary**: 14,500 to 17000 per month

**Requirements**:

- Should be ready to work for the Voice process
- Clarity of speech and thought is expected with basic computer knowledge.
- Should previously have sales domain experience
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Must have a good command & fluency in English ,Telugu, kannada and Tamil
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively.

Speak with the employer:
+91-XXXXXXXXXX
, 7620341978, 9607106080

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,500.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Nagpur - 441108, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9607106080

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