Csa (Customer Service Associate)

2 weeks ago


Ramdaspet Nagpur Maharashtra, India PAC Full time

Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person



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