Csa (Customer Service Associate)

2 days ago

Fort Mumbai Maharashtra, India CareerGrabs Full time

**We’re Hiring: Customer Care Associates (Beauty & Fragrance Industry)**

**Location**: Fort, Mumbai
**Open Positions**: 2

Are you passionate about **beauty, cosmetics, perfumes, and fragrances**? Do you love assisting customers and providing a premium shopping experience?
If yes, we’d love to have you on our team

What We’re Looking For:

- Excellent English communication skills
- Smart, well-groomed, and presentable personality
- Prior experience **only in Beauty, Cosmetics, Perfumes & Fragrance retail**:

- Strong customer service mindset and ability to handle client queries professionally
- **(Please note: Experience only in Food Retail or Clothing will not be considered.)**_

Work Details:

- 6 days a week (weekday off)
- 2 rotational shifts, 10 hours each (till mall closing)

Salary & Benefits:

- Competitive salary**:₹30,000 - ₹45,000 gross per month** (based on relevant experience)
- Work in a premium beauty & fragrance retail environment
- Career growth opportunities in a reputed industry segment

Mandatory Documents to Apply:

- Aadhaar & PAN Card
- Latest Salary Slip or Bank Statement
- Previous Employer Offer Letter + Accepted Resignation Letter

How to Apply:
Please share your **updated resume** along with a **passport-size photo (in formal wear)** for consideration.

**Job Role**:

- Greet customers warmly on the store floor
- Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- Demonstrate an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.
- Keep the store tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors

Pay: ₹10,630.67 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have experience in Beauty/ Perfume/ Luxury Retail Sales ?

**Experience**:

- CSA: 2 years (required)

**Location**:

- Fort, Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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