
Csa
5 days ago
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management BPM services Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency deeper insights and superior outcomes We are trusted brand custodians and long-term partners to 100 leading brands with presence in the US UK Philippines Mexico and India Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare Telecommunications Media and Banking Financial Services Insurance verticals Our clientele includes Fortune 500 and FTSE 100 companies Job Title Customer Support Associate - International Voice Grade H1 H2 Job Category CSA Sr CSA Function Department Operations Reporting to Team Leader Role Description A CSA in this role responds to customer queries and provides resolution support and assistance to the customers who calls pertaining to existing new queries on services provided by the client The Agent will play an integral role in improving the customer experience by providing fast friendly and effective service with accurate and personal solutions to customer enquiries Roles Responsibilities Indicative not exhaustive Revert on calls to customer on a variety of issues Update and process information accurately into the system s Resolve customer problems in a timely manner Take ownership deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact Clear Communication - during all conversations with customers uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy respect and consideration Ability to solve problems - look for solutions aligned to customer s perspective and deliver on all commitments Teamwork - consistently work together trust each other and engage in constructive conversations for the good of the team Key Results External Performance Measurements- ask relevant external groups to evaluate various program activities - usually through surveys of individuals within these groups - related to the services they have experienced Internal Performance Measurements- used to assess and monitor the internal operation of an organization Role Holder Profile A Preferred educational qualifications Minimum SSC 10th passed Any Graduation Preferred BE B Tech BCA Diploma in technical trouble shooting B Preferred work experience Fresher Experienced with a minimum of 1 year in technical process BPO related industry Firstsource Solutions Limited May 29 2025 2 C Skills and Competencies Effective communication skills Interpersonal skills should be fluent in spoken English Knowledge and understanding on query and escalations Basic Technical knowledge like Broadband Internet UPS issues cables net Wi-Fi router troubleshooting etc D Corporate Value Must demonstrate Firstsource values - REACCH that acts as our north star helping us achieve our goals in a uber competitive digital-first world while meeting customer and investor demands for social responsibility Risk-Taking Dare to go beyond Challenge status quo every day Be strategic Be ambitious Be resilient Execution Excellence Strive to be the best Collaborate co-create and drive excellence Agility Move ahead of time quickly Stay nimble adapt fast and learn constantly with a Digital First mindset Customer First Keep customers at the heart of every action Credibility Instill trust confidence and accountability Seek answers rooted in what s right and not who s right Humaneness Be fair respectful transparent and sensitive Care for your community act responsibly towards environment
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Csa
1 week ago
Nashik, Maharashtra, India Impact HR & KM Solutions Full timePost - CSA Salary - 16000/- + OT Duty timing - 9 hours Location - T3 IGI airport Qualification - 12th & Above Passport mandatory. Female Only - Experience- 1 - 2 Years- Salary- 2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.- Industry- Accounting / Auditing / Taxation- Qualification- Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.A, B.B.A, B.Com- Key...
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Csa
6 days ago
Mumbai, Maharashtra, India Firstsource Healthcare Full timeCSA **Date**:Jun 12, 2025 **Location**:Mumbai, IN **Requisition ID**:15542 **Description**: **About Firstsource** Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services...
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Csa (Client Service Associate)
4 days ago
Mumbai, Maharashtra, India SecureSearch services pvt ltd Full time**CSA (Client Service Associate)** **Location: Malad** **Working Days/Hours**: Monday - Friday - 9 AM to 6:30 PM 2nd and 4th Saturday - 10AM to 4 PM Salary**:14K- 18K**: - **Based On Interview**_ **About the Role** SecureSearch is looking for a proactive **CSA (Client Service Associate)** to own client relationships and ensure smooth delivery of...
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Csa
4 days ago
Navi Mumbai, India Job Zone Pvt. Ltd. Full timeSutherland Global Services (Airoli) **Job Description**: 1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift. 8....
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Csa
6 days ago
Mumbai, India Job Zone Pvt. Ltd. Full time7. Shift Timing 24*7 rotational shift.8. Week off-2 Rotational week off between Monday till Sunday 10. Salary - 28,000 in hand + 2750 Incentives.11. Strict background verification for all Employment and Educations documents.12. Rounds of Interviews: HR, Ops (WebEx), GLA(VNA), Typing-25/85.13. Transport Boundaries: Kalyan to Thane, Thane to Panvel, Panvel to...
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Csa
4 days ago
Mumbai, India Job Zone Pvt. Ltd. Full time7. Shift Timing 24*7 rotational shift.8. Week off-2 Rotational week off between Monday till Sunday 10. Salary - 28,000 in hand + 2750 Incentives.11. Strict background verification for all Employment and Educations documents.12. Rounds of Interviews: HR, Ops (WebEx), GLA(VNA), Typing-25/85.13. Transport Boundaries: Kalyan to Thane, Thane to Panvel, Panvel to...
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Csa Supply Chain Planner
2 weeks ago
Mumbai, India Emprego IN Full time**About Unilever** Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity,...
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Customer Service Associate
2 weeks ago
Pune, Maharashtra, India MoSahaya Full timeJob Description: Customer Services Associate (CSA) Position: Customer Services Associate (CSA) Employment Type: Full-time (Work from Office) Location: Pune Education Qualifications: Graduate or Undergraduate Package: CTC-2.8 LPA Work Experience: customer service roles, Experience in the Telecom Industry is an added advantage. Key Responsibilities: 1....
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Csa (Customer Service Associate)
1 week ago
Airoli, Navi Mumbai, Maharashtra, India Hunt Mantra Full timeHandling Inbound calls (Customer Service) - Need to handle queries related to US Customers. - Designation: CSA - Excellent communication skills needed - HSC/ Graduate Fresher/Experience - Shift Timing pure rotational night shifts - Week off-2 Rotational week off between Monday till Sunday **Job Types**: Full-time, Permanent, Fresher **Salary**:...
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Airport CSA
5 days ago
Mumbai, India Viswamitempowersolution Full timePosition: Airport CSA & Ground Staff Location: Mumbai, Maharashtra, India Company: Viswamitempowersolution Contract Details: Full-time Viswamitempowersolution is a leading aviation company based in Mumbai, Maharashtra. We are currently looking for highly motivated and customer-oriented individuals to join our team as Airport CSA & Ground Staff....