Customer Service Representative

1 week ago

Mumbai Maharashtra, India GCS Consulting Services Full time

**Position: Customer Service Representative**

**Location: Mumbai, Maharashtra**

**Requirements**:

- Minimum 1 year BPO experience or any customer service experience.
- Minimum Qualification HSC.
- Excellent communication skills in English.
- Strong problem-solving and customer service skills.
- Ability to handle customer inquiries and complaints effectively.
- Proficient in using customer service software and systems.
- Ability to work in a fast-paced environment and meet targets.
- Good multitasking and time management skills.
- Flexibility to work in rotational shifts.

**Responsibilities**:

- Handle customer inquiries and provide accurate and timely information.
- Resolve customer complaints and issues in a professional and efficient manner.
- Maintain customer records and update information in the CRM system.
- Collaborate with cross-functional teams to ensure customer satisfaction.

**Perks**:

- Opportunity to work with a dynamic and growing organization
- Professional development and growth opportunities
- Positive and inclusive work environment

**Salary**: ₹25,000.00 - ₹55,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 8591726706

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