
Gobi Customer Service
4 days ago
**Plot No.95/1, Phase - II, IDA Cherlapally, Hyderabad - 500 051**
**_Job Title: GOBI Customer Service/Order Management Technician _**
**About Company**:
NISC Export Services (NES), a strategic software development partner of EBSCO Information
Services (EIS) of Ipswich, Massachusetts is seeking "Novelist Technical Support Rep" for its
location at Cherlapally, Hyderabad.
NES provides quality metadata services to world-class database publishers and institutes of
higher education. We deliver unmatched value through a combination of process excellence,
quality control and services such as information & content development, metadata modelling,
controlled vocabulary services, data preparation, software development, product quality
product development. NES is renowned for its mastery in the de-duplication of bibliographic
and metadata records through the creation of composite records.
**About EBSCO**:
EBSCO Information Services (EIS) provides a complete and optimized research solution
comprised of e-journals, e-books, and research databases — all combined with the most
powerful discovery service to support the information needs and maximize the research
experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 6,500
people worldwide. We are the leader in our field due to our cutting-edge technology, forward
- thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in
Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations
according to _Forbes_ magazine. EBSCO is a company that will motivate you, inspire you, and
allow you to grow. We are looking for the best. If you are too, we encourage you to explore our
unique opportunities.
**(a) Basic Function**:
- Support Customer Relations team by assisting with projects related to YBP.
**(b) Essential Functions**:This role may include some or all of these functions:
Answer Product related questions (both technical and service related) and resolve concerns in a
etc.
Ensure all communication and activities are logged.
Assist in project work of a repetitive nature.
Prioritize tasks in fast-paced environment.
**NISC Export Services Pvt. Ltd. (NES)**
**Plot No.95/1, Phase - II, IDA Cherlapally, Hyderabad - 500 051**
Understand the technical environment, products service, systems used for YBP and CRM.
**_Required Qualifications: _**
Any Graduate with excellent verbal communication; excellent written communication; positive
attitude & team player
Proficiency in Macros will be an added advantage.
**_Preferred Qualifications: _**
Excellent time management, multi-tasking, and good Internet browsing skills
Library industry related experience a plus
Outstanding organizational skills, thrives in a structured work environment
Excellent verbal communication; Excellent written communication; Positive attitude & team
player.
**_Educational Qualifications: _**
Preferably a graduate with proven experience in handling International Customer Support.
**Work Location**:Hyderabad (Cherlapally).
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