Gobi Customer Service

4 days ago


Cherlapally Hyderabad Telangana, India NISC Export Services Full time

**Plot No.95/1, Phase - II, IDA Cherlapally, Hyderabad - 500 051**

**_Job Title: GOBI Customer Service/Order Management Technician _**

**About Company**:
NISC Export Services (NES), a strategic software development partner of EBSCO Information

Services (EIS) of Ipswich, Massachusetts is seeking "Novelist Technical Support Rep" for its

location at Cherlapally, Hyderabad.

NES provides quality metadata services to world-class database publishers and institutes of

higher education. We deliver unmatched value through a combination of process excellence,

quality control and services such as information & content development, metadata modelling,

controlled vocabulary services, data preparation, software development, product quality

product development. NES is renowned for its mastery in the de-duplication of bibliographic

and metadata records through the creation of composite records.

**About EBSCO**:
EBSCO Information Services (EIS) provides a complete and optimized research solution

comprised of e-journals, e-books, and research databases — all combined with the most

powerful discovery service to support the information needs and maximize the research

experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 6,500

people worldwide. We are the leader in our field due to our cutting-edge technology, forward
- thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in

Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations

according to _Forbes_ magazine. EBSCO is a company that will motivate you, inspire you, and

allow you to grow. We are looking for the best. If you are too, we encourage you to explore our

unique opportunities.

**(a) Basic Function**:

- Support Customer Relations team by assisting with projects related to YBP.
**(b) Essential Functions**:This role may include some or all of these functions:
Answer Product related questions (both technical and service related) and resolve concerns in a
etc.

Ensure all communication and activities are logged.

Assist in project work of a repetitive nature.

Prioritize tasks in fast-paced environment.

**NISC Export Services Pvt. Ltd. (NES)**

**Plot No.95/1, Phase - II, IDA Cherlapally, Hyderabad - 500 051**

Understand the technical environment, products service, systems used for YBP and CRM.

**_Required Qualifications: _**

Any Graduate with excellent verbal communication; excellent written communication; positive
attitude & team player

Proficiency in Macros will be an added advantage.

**_Preferred Qualifications: _**

Excellent time management, multi-tasking, and good Internet browsing skills

Library industry related experience a plus

Outstanding organizational skills, thrives in a structured work environment

Excellent verbal communication; Excellent written communication; Positive attitude & team
player.

**_Educational Qualifications: _**

Preferably a graduate with proven experience in handling International Customer Support.

**Work Location**:Hyderabad (Cherlapally).


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