Customer Support Associate

1 week ago

New Delhi, India Writesonic Full time

**We are looking for a Customer Support Specialist to join our growing team. The Customer Support Specialist will be responsible for assisting customers and facilitating their use of the Writesonic platform. This position requires a combination of technical and customer service skills, as well as the ability to think critically and solve problems.**

**What you'll do**
- Provide technical support for Writesonic customers, including troubleshooting, answering customer inquiries, and resolving technical issues.
- Monitor customer feedback and act on customer feedback to improve the customer experience.
- Create and maintain technical documentation for customer use.
- Develop and maintain knowledge base articles and FAQs related to product use.
- Collaborate with product teams to ensure customer needs are met.
- Participate in product development and testing to ensure customer satisfaction.
- Develop customer relationships and ensure customer satisfaction.
- Analyze data analytics from customer reported issues to identify patterns and work with product engineering teams to improve customer experience and retention
- Adhere and exceed customer satisfaction targets and ticket resolution SLA’s, improve NPS
- Assist sales team to up-sell / cross-sell
- Work closely with the leadership to help shape and implement our overall customer experience strategy
- Be proactive, Investigate and resolve escalated customer issues, ensuring we're adhering to our team's mission of building lasting relationships with our customers.

**Required Skills and Qualifications**
- B Tech / BE in computer scie
- nce or a related field
- 3+ years of Product Support / Technical Support experience at a fast-growing tech startup
- Impeccable English writing skills.
- Solid technical knowledge.
- Excellent customer service skills.
- Ability to think critically and solve problems.
- Great instincts for how to represent Writesonic publicly

**Here's why you'll love working with us**:

- We are fully remote and our team members work flexibly.
- We always encourage our team members to take initiative. They set their own tasks & deadlines.
- Just like our AI writing assistant, we too, work in a fast-paced environment.
- You'll get ample space to showcase your creativity & experiment.
- We believe in working together instead of following a long chain of command

**Salary**: ₹40,000.00 - ₹70,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Flexible shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- Are you willing to work 6 days remotely?

**Experience**:

- total work: 2 years (required)

Work Location: One location

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