
Client Technology Representative I
1 week ago
Client Technology Representative I
- (240000G1)
**Purpose of the Role-**
**Main Responsibilities -**
- Manages client inquiries and accurately documents incidents via an online case management tool
- Performs troubleshooting to diagnose root causes and resolve issues quickly and effectively
- Performs testing to ensure that the solution is successful
- Responds to client inquiries within SLA targets
- Escalates more complex issues to 2nd level support
**Qualifications**:
**Qualifications -**
**Experience & Education**:
- **Experience**
- Diploma or equivalent
- Entry level no experience required
o **Languages**
o Fluent in location required language(s)
o **Knowledge, skills, and abilities (KSAs)**
o Ability to ask open-ended questions and active listening.
o Ability to perform basic troubleshooting.
o Strong customer service skills.
o Critical thinking skills.
o Ability to work in a global, multicultural environment.
o Clear communication skills, both written and verbal.
Primary Location
:
Gurgaon
Work Arrangement
:
Hybrid
Employment type
:
Standard
Job Family
:
Client Technical Support
Scope
:
Regional
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Client Technology Services
Job Posting
:
Nov 6, 2024
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