Customer Support Executive

1 week ago

Ahmedabad, India Eclat Engineering Full time

Key accountability of CSE will be to meet SLA, respond to customer queries and closing ticket with proper Customer Support comments. Creating knowledge base for recurring issues.
- Expectations from a CSE:

- Meet SLA on each ticket raised.
- Prompt response on each query.
- Regular follow up on each ticket.
- Encourage users to use RemoteXs by advertising its benefits.
- Any technical issues should be reported to the technical team for immediate fix.
- Quality of documentation should be maintained on each ticket handled.
- Post-delivery participation - Training and User Feedback
- Encourage users to fill surveys and feedback at the end of resolution.
- Work closely with sales and development team and participate in user training session

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Rotational shift

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