Steward

2 weeks ago

Gurugram Haryana, India Grow4sure consulting pvt ltd Full time

Key Result Areas (KRAs) for a steward typically include:
1. **Customer Service**:

- Greet and welcome guests promptly in a warm and friendly manner.
- Provide excellent service to ensure guest satisfaction, including taking orders, serving food and beverages, and addressing guest needs.

2. **Order Management**:

- Accurately take and relay food and beverage orders to the kitchen.
- Ensure timely and efficient service of orders, checking that they meet the restaurant’s standards.

3. **Table Maintenance**:

- Set up tables with appropriate cutlery, glasses, napkins, and other dining essentials before guests arrive.
- Clear and clean tables after guests leave, ensuring the dining area is tidy and well-organized.

4. **Product Knowledge**:

- Have in-depth knowledge of the menu, including ingredients, preparation methods, and special promotions, to assist guests with queries.
- Make suggestions and upsell menu items to enhance the guest experience.

5. **Hygiene and Safety**:

- Adhere to health, safety, and hygiene standards, including maintaining personal grooming and ensuring cleanliness in the dining area.
- Ensure the correct handling and storage of food and beverages.

6. **Coordination with Other Departments**:

- Work closely with kitchen staff, bartenders, and other team members to ensure smooth service.
- Communicate guest feedback, complaints, or special requests to the appropriate department for resolution.

7. **Billing and Payment**:

- Present bills to guests, process payments accurately, and handle cash or card transactions efficiently.

8. **Inventory Management**:

- Assist in monitoring and maintaining stock levels of service items like cutlery, glasses, napkins, and condiments.

9. **Compliance with SOPs**:

- Follow the restaurant’s standard operating procedures (SOPs) to maintain consistent service quality.

10. **Teamwork**:

- Support colleagues during busy periods and participate in team meetings and training sessions.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 10/12/2024

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