Customer Billing Voice Process

4 days ago

Hyderabad Telangana, India Inventrics Technologies Full time

**Roles & Responsibilities**:

- Handle **inbound/outbound customer calls** related to billing inquiries and payment issues.
- Verify and process billing information accurately.
- Address and resolve customer queries regarding invoices, payment discrepancies, and refunds.
- Maintain and update customer account information in the system.
- Ensure adherence to **SLA and quality standards** while managing customer interactions.
- Identify recurring billing issues and escalate to appropriate teams.
- Provide **timely feedback** to improve billing processes and customer satisfaction.
- Collaborate with cross-functional teams to resolve complex billing challenges.
- Generate reports related to billing queries, call logs, and resolution metrics.
- Maintain professional communication and ensure a **positive customer experience** at all times.

**Skills & Competencies**:

- Excellent **spoken and written English communication** skills.
- Strong **analytical and problem-solving abilities**.
- Ability to work in **US Shifts**.
- Familiarity with **billing software and CRM tools** is a plus.
- High degree of **accuracy and attention to detail**.
- Customer-oriented with **good interpersonal skills**.

**Job Types**: Full-time, Permanent

Pay: ₹388,000.00 - ₹490,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 77021 92277

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