International Voice Process- US Healthcare

3 weeks ago

Hyderabad, India Arya Medical Billing Services Full time

** We're Hiring at Arya Medical Billing Services**

**Position:** Process Associate US Healthcare (International Voice Process)
**Location:** Work from Office – Gachibowli, Hyderabad
**Shift:** Night Shift (5:30 PM to 2:30 AM IST)
**Working Days:** Monday to Friday (5 days working)
**Job Type:** Full-Time

**About the Role:**

Arya Medical Billing Services is hiring **Process Associates** to join our growing **US Healthcare Voice Process** team. In this role, you will handle voice interactions related to US-based healthcare services including patient billing, insurance claims, eligibility verification, and appointment coordination. This is a great opportunity for professionals looking to build a career in the US healthcare outsourcing industry.

**Key Responsibilities:**

* Manage inbound and outbound calls with patients, insurance reps, and healthcare providers.
* Assist with billing queries, claim status, eligibility checks, and pre-authorizations.
* Verify insurance benefits, co-pays, deductibles, and patient responsibilities.
* Maintain accurate patient and insurance records in internal systems.
* Ensure compliance with HIPAA regulations and protect patient confidentiality.
* Collaborate with internal teams to resolve escalations or discrepancies.
* Meet daily/weekly KPIs including call quality, FCR, and customer satisfaction.
* Accurately document all interactions in CRM/EMR systems.

**Requirements:**

* Excellent verbal communication in English (neutral or US accent preferred).
* 1–3 years of experience in US healthcare voice process preferred.
* Willingness to work in US time zone (night shift).

**Preferred Skills:**

* HIPAA knowledge and compliance awareness.
* Experience in medical billing, RCM, AR calling, or patient communication.
* Prior US healthcare support or BPO experience.

**Perks & Benefits:**

* Competitive salary based on experience.
* Night shift allowance.
* Career growth in the US healthcare industry.
* Monday to Friday work schedule (Weekends Off).

**Interested? Apply Now**

Send your updated CV to:

For more details contact: ** **

**Join Arya Medical Billing Services and grow your career in the US healthcare domain**

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