
US Voice Process
4 weeks ago
Greetings of the day
Our reputed MNC Client is hiring for US Voice Process:
Shift: 5:30 PM - 2:30 PM
Notice Period: Only Immediate Joiners
NOTE: Candidate should be into International Customer Service with healthcare experience.
Job Summary:
We're looking for a Customer Care Representative to provide exceptional support to our members planning elective surgical or medical procedures. You'll answer inbound calls, respond to emails and chats, and conduct outbound follow-ups to ensure timely and professional assistance.
Key Responsibilities:
- Answer inbound calls and respond to emails/chats within 30 seconds or less
Document and communicate information to members
Promote SmartShopper products and services
Research and analyze issues related to member incentive inquiries
Utilize internal databases to run reports and track member information
Collaborate with departments to identify trends and develop corrective action plans
Correspond with health insurance carriers and member sites of service
Requirements:
- 4-5 years of customer service experience, preferably in healthcare
Good communication and active listening skills
Basic knowledge of insurance claims and medical coding (CPT, DRGs)
Warm Regards,
Gayatri Kumari
Email Id:
V3 Staffing Solutions
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