International Voice/Non-Voice Process

9 hours ago

Hyderabad, India Tech Mahindra Full time

JOB DESCRIPTION

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound Calls processes. The successful candidate will be responsible for handling incoming Calls ,addressing customer inquiries, and ensuring a positive customer experience.

Role & responsibilities:

  • Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
  • Manage International inbound customer voice with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.
  • Meet and exceed performance targets for call handling and customer satisfaction.
  • Stay informed about company products, services, and policies to provide accurate information to customers

**Requirements: **

  • Minimum of 1 year of experience in inbound Voice and Non voice processes within a customer service environment.

  • Excellent verbal communication skills with a clear and professional phone manner.

  • Strong problem-solving abilities and the ability to think on your feet.

  • Ability to work in a fast-paced environment and handle high call volumes.

  • Customer-centric mindset with a commitment to delivering top-notch service.

Preferred candidate profile:

  • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
  • Experience resolving customer issues in billing,
  • Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
  • Ensure Timely & Professional Responses to all Queries.

Perks and Benefits:

Perks and benefits Cab Facility both ways ( Pick up and drop within Transport radius) Immense Growth Opportunities

Salary Grid-

Voice:

Fresher - 3.5lpa

Exp - 5.5lpa

Non-Voice:

Fresher - 2.4lpa

Exp-3.4lpa

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