Front Office Associate

12 hours ago

Prahlad Nagar Ahmedabad Gujarat, India Platinum Hotels Full time

PLATINUM RESIDENCY PRAHLAD NAGAR

We have required experience Front Desk associate for hotels....

Key Responsibilities:

- Provide friendly and efficient customer service to guests remotely
- Handle check-ins, check-outs, reservations, and cancellations
- Coordinate with on-site staff to assist with guest needs or emergencies
- Ensure all guest records are accurate and confidential
- Troubleshoot common issues and escalate when necessary
- Promote hotel amenities, services, and upsell when appropriate

What We're Looking For:

- Previous customer service or front desk experience (hospitality experience a plus)
- Excellent verbal and written communication skills
- Comfortable using hotel software systems (PMS), phone systems, and online communication tools
- Highly organized and able to multitask in a fast-paced environment
- Reliable internet connection and a quiet, distraction-free workspace
- Flexibility to work evenings, weekends, or holidays as needed
- A friendly, professional, and proactive attitude

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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